Job Overview: We are seeking a highly organized and detail-oriented individual to join our healthcare team as a Clinical Administrative Assistant. The ideal candidate will be responsible for providing administrative support to healthcare professionals and ensuring the smooth operation of the mental healthcare office.

Responsibilities:

1. Patient Reception:
   • Greet and welcome patients in a professional and friendly manner.
   • Register new patients, update existing patient information, and verify insurance details.
   • Schedule appointments and manage the appointment calendar efficiently.
2. Administrative Support:
   • Perform general clerical duties, including photocopying, faxing, filing, and data entry.
   • Answer phone calls, take messages, and direct inquiries to the appropriate personnel.
   • Handle and process medical records with utmost confidentiality.
   • Adhere to all relevant healthcare regulations and maintain compliance with established policies and procedures.
   • Assist in maintaining and updating office manuals, policies, and procedures.
3. Insurance Verification:
   • Verify patients' insurance information and ensure accurate billing.
   • Assist patients in understanding their insurance coverage and coordinate pre-authorizations when necessary.
4. Billing and Coding Assistance:
   • Assist in medical coding and billing procedures.
   • Collaborate with billing department to resolve any discrepancies or issues.
5. Electronic Health Records (EHR):
   • Proficiently navigate and update electronic health records.
   • Ensure accurate and up-to-date documentation of patient information.
6. Appointment Coordination:
   • Coordinate and confirm patient appointments.
   • Manage appointment cancellations or rescheduling as needed.
7. Communication Liaison:
   • Facilitate communication between healthcare providers, patients, and other staff members.
   • Relay important messages and information promptly.
8. Maintain Clean and Organized Workspace:
   • Ensure the reception area and administrative spaces are organized and presentable.
   • Manage and order office supplies as needed.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Proven experience as a medical administrative assistant or in a similar role.
• Knowledge of medical terminology, procedures, and insurance processes.
• Strong computer skills, including proficiency in MS Office and experience with electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail and accuracy in administrative tasks.

Benefits:

• Competitive Hourly Pay
• Health and dental insurance
• Professional development opportunities

If you are a motivated and organized individual with a passion for healthcare administration, we encourage you to apply for the Clinical Administrative Assistant position and contribute to the efficient functioning of our mental health agency.