Abby Receptionist

Employment Type: Full-time
FLSA Status: Hourly Non-Exempt
Department: Receptionist
Reports to: Receptionist Team Lead

What you will do:

Abby Receptionists are responsible for providing a premium service experience to our clients’ callers. An Abby receptionist is our clients’ receptionist, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the client’s preferred manner. We are currently looking for a full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate must be reliable and dependable. Abby Connect is a place to grow, not just a place to work.

Essential Skills:

• Create excellent caller experiences that make meaningful connections with customers and callers
• Be outgoing, engaging, professional, and have a friendly personality
• Have excellent written and verbal communication skills, including proper grammar and spelling
• Ability to clearly communicate with diverse audiences via phone and email
• Able to multi-task in a fast-paced environment using multiple technologies between two computer screens
• Ability to present yourself in a professional demeanor showing respect for team members, contributing to a diverse and vibrant workplace
• Be coachable, take direction and constructive feedback in a positive way KPI’s (Key Performance Indicators):
• Maintain a call volume of 160-180 calls per day.
• Achieve a consistent metrics score of 85%
• Achieve an average caller hold time of under 30 seconds.
• Maintain a call answer time of 5-7 seconds or below. Qualifications/Skills:
• Fluent in English, written and spoken
• 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
• Able to sit for long hours at a time
• Must be computer literate using Microsoft Office, and web-based systems
• Type a minimum of 45 words per minute accurately
• Able to work some holidays, and weekends
• Willing to submit to a drug and background check About Abby Connect:

Abby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls for over 13 years and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.

Mission Statement

Our mission is to serve as a premium solution for the client’s frontline team, consistently providing unparalleled customer-centric experiences.

Our Core Values

Excellence Integrity Passion
We take pride in our work and hold We accept responsibility and Our love for what we do is ourselves to optimal standards for ownership for ourselves and our personified through positive energy delivering exemplary customer work by being transparent and authentic expression. experiences. reliable.

Unity Growth Inclusiveness
We are a selfless and humble team. Through innovation and creativity, We are all accountable and we
We depend on each other, foster we collaborate to solve challenges contribute to our overall success. creativity, leverage our strengths and advance our business Regardless of the title held, your have fun while doing it. a contribution is an asset to the whole

Benefits:

Abby Connect provides an in-depth benefit package designed for today's workforce. Employee benefits are not limited to medical, dental, and vision insurance plans. They also include: Training and Development, Paid time off, Paid holidays, Employee Recognition, Succession Planning, Employee Assistance Programs, and more…

Eligible employees may elect health insurance benefits after a waiting period. The waiting period is the First of the Month after the 30 days of employment.

Equal Opportunity Employer:

Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour