Summary of Duties:

Under the direction of the Front Desk Manager, to ensure and assist with efficient operations of the Front Desk Department including but not limited to: Greeting patients, Patient Check-In/Out, Updating demographics, Scheduling, Insurance Coverage, Outgoing Referrals, Voicemails and Interoffice Communications.

Primary Duties: (* = essential functions)

• To cheerfully and professionally greet and assist all patients within the practice*
• To obtain patient demographic information and accurately input into the EMR*
• To verify patient insurance information at each visit*
• To scan pertinent patient information into EMR including authorizations, recent lab reports provided by patient, etc.*
• To obtain patient authorization for medical records release (HIPAA compliance)*
• To schedule necessary appointments after completion of patient visit*
• To monitor and review patient schedules for next day office appointments in order to pull or put charts together if needed*
• To collect co-pays and patient balances*
• To identify and accurately resolve minor patient billing complaints*
• To assist with ordering, receiving and stocking of office supplies*
• To maintain the cleanliness of our patient lobby*
• To assist other Medical Receptionists and clinic colleagues*
• Other duties as assigned.

Position Requirements:

• Requires a High School diploma or equivalent
• Requires a minimum of 2 years customer service or medical office experience
• Requires intermediate computer competency including the ability to learn new programs quickly
• Requires demonstrated ability to type at a rate of 45 wpm with minimal errors
• Requires strong written and oral communication skills
• Requires the use of sound judgement when making decisions concerning patients and staff.
• Requires ability to manage multiple assignments under varying degrees of pressure (usually from deadlines).
• Requires proven ability to work well in a team situation or any other role assigned
• Requires complete professional and compassionate focus on patient care and customer service
• Requires exceptional interpersonal skills, including the ability to exhibit workplace civility and promote a positive work environment