POSITION SUMMARY:

The Arlene Cooper Community Health Center is a leader in providing comprehensive, high-quality HIV testing, STI screenings, and treatment to people in need with compassion, dignity, and respect. Under the supervision of the Director of Clinical and HIV Services, the Medical Receptionist Lead plays a vital role in helping reduce the transmission of HIV and STIs in our community. Our program follows the Harm Reduction model, which calls for the non-judgmental, non-coercive provision of services and resources to people who use drugs and the communities in which they live to assist them in reducing attendant harm. The Medical Receptionist Lead position is responsible for maintaining the front office, representing the ACCHC professionally, and overseeing front office staff. This position requires multi-tasking effortlessly, prioritizing efficiently, handling patient requests, placing outbound calls to patients, and handling all administrative tasks positively (including patient check-in, check-out, receiving payments, and answering telephones).

KEY RESPONSIBILITIES:

• Lead the front office staff, providing guidance, support, and supervision as needed.
• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcome patients and visitors in person or via telephone and answer or refer inquiries.
• Check patients to verify demographics and insurance.
• Utilize electronic health records for all record keeping.
• Optimize patients’ satisfaction, provider time, and treatment room utilization by scheduling in-person or telephone appointments.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comfort patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensure the availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Protect patients’ rights by maintaining medical, personal, and financial confidentiality.
• Support clinic operations by following policies and procedures and reporting needed changes.
• Evaluate daily schedules to accommodate patient flow and minimize missed appointments.
• Handles patient calls and effectively manages the schedule.
• Checks patients out and makes appointments as indicated.
• Collects co-pays and patient payments.
• Work as part of an interdisciplinary team with the Director of Clinical and HIV Services to provide clients with client-centered care, systems navigation, and referrals and follow-ups.
• Target populations known to be disproportionately at-risk for HIV infection, as well as establishments frequented by individuals exhibiting high-risk behaviors throughout the community.
• Maintain up-to-date confidential client records, including gathering updated demographic information at every patient visit, all other required paperwork, and electronic submission of client data into electronic health records.
• Work as part of an interdisciplinary team with the Director of Clinical and HIV Services and other team members to increase awareness of what resources are available for the HIV-positive community and update the resource card to distribute via safer sex kits when HIV-positive individuals collect their medication.
• Assist with recruiting and retaining clients, particularly those disconnected from care and services.
• Ensure the front desk and reception area are always maintained and orderly.
• Answered phone calls, navigated patient questions with guidance from medical providers, and reviewed and returned patient voicemails and calls in a timely manner. Record patient correspondence in the EHR for providers or other clinic staff.
• Complete tasks as outlined on the daily task sheet and as assigned.
• Keep current with local, national, and international disease trends and outbreaks.
• Engage in various activities to increase The Center’s capacity to promote reducing stigma campaigns and distributing Safer Sex Kits through various distribution outlets.
• Participate in the assessment, evaluation, and development of HIV Services programming.
• Attend agency meetings, supervision, and training as required.
• Perform other duties as requested.

Lead Responsibilities:

• The lead position is responsible for overseeing the work of other team members and providing guidance, support, and direction as needed.
• Train new employees, monitor performance, and provide feedback.
• Coordinate schedules, assign tasks, and ensure workflow runs smoothly within the team.
• Organize team meetings, facilitate communication, and foster collaboration among team members.
• Problem-Solving and Decision Making
• Play a key role in problem-solving and decision-making processes within their area of responsibility.
• Address issues that arise resolve conflicts and escalate concerns to higher management when necessary.
• Responsible for ensuring that work meets quality standards and organizational objectives.
• Conduct quality checks, review work output, and implement improvements to enhance efficiency and effectiveness.
• Evaluate team members' performance, identify improvement areas, and recognize achievements.
• Contribute to performance appraisals, goal setting, and professional development planning for team members.
• Leads serve as a point of contact between their team and other departments, stakeholders, or clients.

The Center is an Equal Opportunity Employer. People of color, people with disabilities, women, lesbian, gay, bisexual, transgender, gender non-conforming, and queer candidates are strongly encouraged to apply; we are committed to a diverse workplace and to supporting our staff with ongoing career development opportunities.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Private practice

Medical specialties:

• Pediatrics
• Primary Care
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Las Vegas, NV 89101: Relocate before starting work (Required)

Work Location: In person