POSITION SUMMARY

Verifies identity of legally valid clients prior to allowing entry into the sales area and enters patient data into the EVS and ICS, if needed. Maintains accurate records of patients’ identification and registration documents. Manages patient traffic flow. Answers phones and responds to patient and designated patient caregiver (“DPC”) inquiries. Assists patients and DPCs with completing Company Discount Plan and Home Delivery documents, if requested.

BENEFITS SUMMARY

The Company plans to offer a range of benefits for its employees. For full-time, non-salaried employees, including this position, the Company anticipates providing access to group health insurance as well as dental and vision insurance. Policies will be established for paid time off and sick days.

DUTIES/RESPONSIBILITIES/TASKS

• Welcomes patients and DPC as they enter the facility. Provides exceptional service for customers, answering any questions they may have and providing brief orientations when needed, for new clients, including regulatory excerpts, hours of operation information, etc.

• Educates patients and DPC on the processes of registration, renewals, lost registration documents, etc.

• Obtains the appropriate and electronically copied documents from each patient, ensuring validity of their identification and state registration card.

• Records each visit using Veriscan, ensuring accuracy of patient and DPC information, and recording notes if necessary.

• Communicates with dispensary agents to facilitate an orderly patient traffic flow to maximize sales and customer satisfaction.

• Records and collaborates with Green Cannabis Co and transportation agents about clients’ preorders and on-line orders to ensure accurate order information and timeliness of delivery.

• Responds to in-person patient requests and resolves simple compliments or complaints through e-mail, and requests supervisor support by phone as needed.

• Organizes desk space and maintains waiting room throughout the day, including light cleaning and trash removal.

• Updates knowledge of all applicable state and local laws and regulations, as well as documentation processes in accordance with Department and Dispensary policies and procedures.

• Maintains a basic understanding of the marijuana, and related products and services offered at the Company’s Dispensary.

• Provides educational materials and resources for patients and DPC as needed; but do provide medical/legal advice.

• Records specific requests, preferences, and notes concerning patient and DPC registration status using the EVS and ICS, as required.

• Assists with preparation of documents as needed to assist patients and DPCs register with the Department, and documents needed to qualify for Company Patient Discount Plan and Home Delivery Plan.

• Ensures all patient and DPC files are current and required documentation is on file and follows all EVS and other guidelines issued by the Department.

• Maintains patient database through entering new patients, adding or removing membership, updating changes in information, scheduling appointments, and updating patient registration status.

• Discusses with dispensary agent or manager or assistant manager to update on- line menus and check lists.

• Coordinates with Green Cannabis Co manager for office supplies and other items as needed.

Organizes and routes incoming mail. Ensures outgoing mail is given to postman daily. If applicable, collects P.O. Box contents twice weekly

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Agent card (Preferred)

Ability to Relocate:

• Las Vegas, NV 89147: Relocate before starting work (Required)

Work Location: In person