45 Call Center Supervisor Jobs in Phoenix, AZ
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Synergy Power Marketing is Hiring a Call Center Supervisor Near Phoenix, AZ
We are looking for an experienced, Data Driven and well-organized Call Center Supervisor to join our team. The ideal candidate will have experience managing multiple projects in a fast-paced role and will be capable of managing a team of call-center representatives and assisting the company's executive staff with the organization's activities. This is an opportunity to be part of an innovative and growing firm that provides top-quality service designed to meet the changing needs of our customers.
Responsibilities:
- Data-Driven Leadership: Implement and drive a data-driven approach to decision-making within the call center.
- Utilize analytics tools to assess performance, identify trends, and make strategic recommendations.
- KPI Management: Develop, track, and manage Key Performance Indicators (KPIs) to ensure the team meets and exceeds performance goals.
- Implement strategies to improve KPI metrics, such as First Call Resolution, Average Handling Time, and Customer Satisfaction.
- Team Leadership: Provide effective leadership to the call center team, fostering a positive and collaborative work environment.
- Conduct regular performance reviews and provide coaching to enhance individual and team performance.
- Process Optimization: Continuously evaluate and improve call center processes to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to implement best practices and streamline workflows.
Qualifications:
- Proven experience as a Call Center Supervisor or in a similar role.
- Strong background in data analysis and interpretation, with a focus on KPI tracking and management.
- Excellent leadership and communication skills.
- Demonstrated ability to implement process improvements and optimize team performance.
- Familiarity with call center software and customer service technologies.
Synergy Power Marketing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Application Deadline: 3/1/24
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Job Summary
Full Time
$55k-73k (estimate)
03/12/2024
04/01/2024
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Coaching, KPI, Performance Review, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
03/24/2022: Lompoc, CA
A Call Center Representative maintains customer databases, fields customer calls, and resolves problems.
04/07/2022: Sumter, SC
A Call Center Team Leader manages a team of call center employees at many levels.
04/18/2022: Miami, FL
A Call Center Manager leads a staff of call center support agents.
04/05/2022: Minneapolis, MN
A Call Center Manager also recruits and trains new employees and tracks their productivity.
01/21/2022: Passaic, NJ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Supervisor jobs
An excellent call center supervisor must have customer service and supervisory experience.
01/31/2022: Allentown, PA
Exceptional Communication Skills.
04/02/2022: Brockton, MA
Excellent Problem-Solving Skills.
01/30/2022: El Paso, TX
Focus on Agent Engagement and Retention.
02/28/2022: Olympia, WA
Spend Five Minutes Reviewing Yesterday’s Calls.
03/22/2022: Helena, MT
Step 3: View the best colleges and universities for Call Center Supervisor.
Similar Jobs
Popular Articles
