Company DescriptionWelcome to the Cask & Schooner Public House & RestaurantA place of rustic fare and well-crafted libation in Friday Harbor, WA on San Juan IslandAt Cask & Schooner, we highlight local, sustainable, and delicious food grown and harvested by our friends and farmers. We are committed to offering our guests as local, as fresh and as organic from the market and from the farm to your plate. Our menu changes frequently, in honor of the subtle shifts of the harvest. Job DescriptionJob SummaryWe are looking for a friendly and hard-working customer service associate to join our growing team. The individual in this role is be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and transferring potential leads to our sales team.Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.Responsibilities:Field incoming calls in a timely manner throughout shiftIdentify customer questions, complaints, concerns, and overall needsProvide sufficient answers and solutions to all customer queriesHandle customer complaints respectfully and professionallyRedirect customers to appropriate departments and teams when appropriateGenerate leads for sales team by screening callers and identifying potential sales opportunitiesEnsure all voicemails are answered immediatelyMaintain professional relationships with customers through ongoing excellent customer serviceFollow up with callers on complaint/question status, ensure resolutionCollaborate with call center team members, sales team members, and other company departments to ensure overall customer and product satisfactionMeet or exceed call quotas and sales assist quotas, both personally and as a team unitFollow all communication procedures, policies, and guidelines during every customer interactionPerform duties and responsibilities with our customers’ satisfaction as your number one priorityQualificationsQualifications:High school diploma or equivalent (GED) requiredCustomer service experience preferedFamiliarity with CRM systems a plusExcellent interpersonal communication skillsStrong phone skills i.e. diction, active listeningAbility to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departmentsTime management skillsAbility to multitaskOutgoing, friendly, compassionate personalityAdditional InformationAll your information will be kept confidential according to EEO guidelines.