Job Description

• Handle calls of customers having escalated issue.
• Assist customers with their credit card profiles & card related issues and directing them to appropriate dept Payments, lost/stolen cards, disputes, fraud, transaction review, balance transfers
• Operate in an inbound call center environment supporting an average of 75-100 calls daily
• Adhere to performance metrics and schedule accountability
• Average handle time (3-5mins), customer feedback through NPS surveys, Quality of service, attendance, etc.
• Escalate complex scenarios to 2nd tier level of supportProvide quality customer service through resolution while following correct procedures

Qualification:

• 6 months of excellent customer service exp.
• Strong communication skills
• Active Listening skills
• Patience
• Ability to take ownership of customer concerns and acknowledge each issue through resolution
• Basic Microsoft Office exp./email correspondence exp.
• Metric/KPI driven environment

Training: M-F 8:30am-5pm

• 7 weeks of training (cannot miss any time)
• On-site for the duration of training
• Business casual dress code

Job Types: Full-time, Contract

Pay: $18.00 per hour

Expected hours: 40.00 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person

Experience:

• Call center: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Spanish (Required)

Ability to Relocate:

• Phoenix, AZ 85027: Relocate before starting work (Required)

Work Location: In person