Customer Service Rep 

Summary/Objective

The Customer Service Representative, an onsite position with no remote or hybrid options, plays a vital role in our team. They are responsible for engaging with internal team members, customers, and consignors, delivering exceptional service by providing accurate product and service information and resolving any issues that may arise.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Role Responsibilities:

1. Provide timely and accurate responses adhering to company policies and procedures while maintaining a high level of service for customer and consignor inquiries. Communication methods include email, inbound/outbound phone calls, chats, and voicemails.
2. Professionally interact with in-person guests to process returned packages, and local pick up.
3. Puts through electronic payment transactions. In addition, processes checks, cash, and money order payments.
4. Completes tasks like out-of-stock notifications/customer refunds, COA/LOA organization
5. Provide feedback regarding process improvement, service failures, and customer concerns.
6. Partners with internal teams to ensure we exceed service expectations.

Work Environment

This job operates in an office environment. This role routinely uses standard office equipment such as computers, printers, scanners, and copiers.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to sit, stand, walk; use hands.

Position Type and Expected Hours of Work

This is a full-time position. The days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Required Education and Experience

H.S. diploma or GED or equivalent 

Minimum three -years of customer service experience, preferably in a call center environment; 40 WPM typing speed

Additional Eligibility Qualifications

Preferred but not required: Experience with eBay and/or other auction houses as well as a knowledge of sports memorabilia.

Competencies

Communication proficiency

Speaks and writes clearly and professionally

Customer focus

Dedicated to meeting the expectations and requirements of customers

Problem-solving

Probes and draws on guidelines and practices to determine the best solution

Cooperative / Teamwork

Interacts effectively with others inside the organization

Organizational skills

Ability to organize the workload for effective implementation

Benefits and Paid Time Off:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous paid time off policy including vacation, sick days, and holidays.
• Employee discounts on products and services.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.