A trusted client of Randstad's has immediate openings for a Customer Service Rep in a call center environment. This is an onsite position based in Phoenix, AZ. Must be comfortable working onsite. Schedule can fall between 8 a.m. and 7 p.m. Must have experience in call centers using computers, taking high volume of inbound calls. Will also make outbound calls and respond to chats and emails. If interested, apply to this position with an updates resume.
salary: $19 - $20 per hour
shift: First
work hours: 7 AM - 8 PM
education: High School
Responsibilities

• Responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately

Skills

Call Center

Inbound calls

Telephone Etiquette

Outbound calls

Qualifications

Years of experience: 1 year

Experience level: Experienced

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At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.