A large client supporting legal services is seeking inbound call center agents to support a temporary project on site in Phoenix for a first shift schedule, Monday thru Friday! Must have experience handling inbound calls in a call center or similar environment handling high volume inbound calls.Earliest start date is April 1st.

• Shift: M-F 9:30 AM MST - 6:00 PM PST
• Training: 8:00 AM - 4:30 PM PST

After speaking to a recruiter, you could receive an offer within 24 hours so you must be flexible to start ASAP! Please apply directly to this posting if you're interested and looking to start ASAP.
salary: $18.99 - $19 per hour
shift: First
work hours: 8:30 AM - 6 PM
education: No Degree Required
Responsibilities

• The Client's Class Action business operates a call center to handle potential claimant inquiries and claims.
• The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat and callback interactions.
• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team
• Complete necessary administrative work as needed and complete call logs accurately
• Other projects as assigned by supervisor.

Skills

Call Center

inbound calls

Call Center Support

Basic Software Skills

Telephone Etiquette

Active Listening

Typing Skills

Qualifications

Years of experience: 1 year

Experience level: Entry Level

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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.