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Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)
As a Weekend Call Center Supervisor, your day will be fast paced handling a large volume of inbound/outbound calls, as well as supervising those on your team for maximum efficiencies. You’ll be responsible for Opening/Closing of the office and performing various supervisory tasks such as training, call reports and miscellaneous office tasks.
Our Call Center is the backbone of our business, and you will be rewarded for your hard work and effort.
Please Note: This role is Friday - Monday (4 x 10 hour shifts)
What's In It For Me?
Essential Duties & Responsibilities:
*Stand-Up & Maintenance Availability Reporting
*Log and Update Time & Attendance
*Approve and submit refund requests to accounting
*Review cancelled memberships, forward to correct department and coach to any inaccuracies from the call taker
*Monitor team chats, responding to questions and verifying new hire jobs
*Monitor and respond to Podium and BBB reviews both positive and negative in a timely manner
*Communicate with the Answering Service when changes to the schedule occur
*Monitor DialPad Dashboard and Service Titan to obtain additional phone coverage when necessary
*Take inbound calls each day to not only assist when calls holding but to demonstrate proficiency to call takers
*Keep the call center up to date on any changes made to policies and procedures
*Produce individual Growth & Development Plans/Action Plans
*Provide Feedback and Coaching (Side by side)
*Performance Monitoring and Training
*Manage & Distribute the Shared Account
*Updated the Call Center on Service Updates throughout the day as they change
*Build relationships through communication with Dispatch & Leadership re: daily overview and call volume needs
*Complete new hire paperwork for hired candidates, post interview.
*Conduct interviews (based on company policy) and call applicants to schedule interviews
*Complete performance management documents and deliver the communication to the employee
*Meet with the Team Leads daily to ensure plans are in place for each shift
*Coach and develop the Team Leads and validate they are executing as trained with their team members
Do I have What it Takes?
Required Knowledge, Abilities, and Skills:
Physical Demands:
This position will require you to be on your feet throughout the day at times. It will also require you to sit at a desk and take calls for extended periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment can be loud due to all call takers on the phone, fast paced, and fun.
Full Time
Consumer Services
$50k-67k (estimate)
10/13/2023
04/15/2025
parkerandsons.com
PHOENIX, AZ
50 - 100
1974
Private
PAUL KELLY
$10M - $50M
Consumer Services
The job skills required for Call Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Verbal Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Call Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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Career tips from people on Call Center Supervisor jobs
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Exceptional Communication Skills.
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Excellent Problem-Solving Skills.
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