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Who We Are:
SureCost helps pharmacists on the ground make smarter buying and inventory management decisions every day. As the leading pharmaceutical supply-chain management platform, we provide our users with a seamless experience across the entire purchasing continuum. Our mobile product enhances the SureCost software suite by taking advantage of mobile-specific features needed to support the day-to-day operations of our customers.
At SureCost, we think work/life balance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and unlimited PTO.
We are currently hiring a Customer Support Specialist who can work in a fast-moving, unstructured, remote environment across multiple applications. They will report to the Director of Customer Success and will be responsible for providing SureCost end users with the highest quality software support via inbound customer calls and email inquiries, and are responsible for analyzing problems, researching solutions using available resources, and providing solid answers easily understood by the customers. Support Specialists provide end-user support and training as well as present new services that would help existing customers. They coordinate with internal teams to ensure our clients are quickly and thoroughly supported within the proper environment to meet their business objectives, and they will coordinate with other team members for handling day-to-day support and provide proactive follow-up that exceeds our clients’ expectations.
What You'll Do Here:
What Skills You'll Need:
Perks and Benefits:
We are proud of our other generous benefits including:
SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law.
We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization.
Please be advised that, if selected for this position, a background check may be conducted as a condition of employment upon acceptance of a contingent job offer.
Full Time
$59k-78k (estimate)
03/11/2024
05/20/2024
The job skills required for Customer Support Specialist include Futures, Time Management, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.