Who We are:

SureCost is the leading provider of pharmacy purchasing and inventory management solutions. Our SaaS platform empowers pharmacies across the nation to streamline their operations, reduce costs, and stay compliant in an increasingly complex and competitive landscape. We are committed to delivering innovative solutions to pharmacies so they can simplify their daily activities and focus on providing the best patient care possible.

At SureCost, we think work/lifebalance should have, well, balance. With team members across the United States, we value the freedom of fully remote work, flex hours, and unlimited PTO.What You’ll Do:

We’re seeking an EDI Support Specialist to manage and support SureCost’s B2B EDI (electronic data interchange) processes between our organization and external trading partners (wholesalers, distributors, manufacturers, pharmacy management systems, accounting systems, etc.), with a particular focus on utilizing SureCost, our pharmaceutical procurement and spend management solution. This role involves ensuring the efficient and accurate exchange of electronic documents, troubleshooting and resolving EDI-related issues, maintaining strong relationships with vendors and customers, and maintaining comprehensive documentation of EDI processes and configurations, including those related to SureCost and its trading partners.

• Mastering SureCost features, internal tools, and EDI requirements for various trading partners
• Collaborating with internal teams and trading partners to swiftly resolve communication issues
• Efficiently handling and documenting EDI-related support tickets using standardized procedures
• Liaising with internal and external teams to resolve complex EDI issues and ensuring customer satisfaction
• Providing comprehensive support to internal staff on EDI processes, troubleshooting, and SureCost integrations
• Monitoring EDI files to resolve unidentified accounts and process EDI termination requests

• Contributing to the internal knowledge base for the team's benefit
• Proactively engaging with current trading partners for updated information exchange
• Maintaining meticulous documentation of EDI processes and configurations, especially related to SureCost
• Developing content for customer help center articles related to SureCost integration
• Providing support for B2B Mailbox and handling EDI communication channel updates, queries, and issues
• Sharing responsibilities for weekend and nightly on-call duties for B2B communication support

What You’ll Need:

• 2-5 years of EDI or similar technical/software support experience
• Knowledge of EDI standards and protocols, including ANSI X12
• Experience working remotely, self-managing multiple applications and priorities
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills, with a knack for building interpersonal relationships
• Detail-oriented with the ability to manage multiple tasks simultaneously

• Previous experience in the pharmaceutical supply chain industry is a plus!

Perks and Benefits:

We are proud to offer generous benefits including:

• Fully Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% healthcare premiums covered for employees 
• 70% healthcare premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave 
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement

SureCost is an equal opportunity employer, dedicated to a policy of non-discrimination on the basis of race, color, religion, sex, national origin, ancestry, age, disability or any other characteristic protected by law. 

We are required by federal law to verify the identity and employment eligibility of all persons hired to work in the United States. We participate in E-Verify (Employment Verification). We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with the information from each new employee's Form I-9 to confirm work authorization.

Please be advised that, if selected for this position, a background check may be conducted as a condition of employment upon acceptance of a contingent job offer.