POSITION TITLE: Desktop Systems Specialist II

LOCATION: Boston, MA Onsite Schedule

DURATION: 3 month contract with potential extension

PROJECT DESCRIPTION:

· The Desktop Systems Specialist II will provide 1st and 2nd tier support to investigate and resolve technical problems remotely and physically onsite at our client’s office in Boston. They will also monitor the request queue, provide daily technical support to employees, perform employee onboarding tasks, install, configure, and troubleshoot desktop systems, maintain data integrity and file system security, participate in IT projects, conduct training programs, review existing documentation, and collaborate on other IT department tasks as assigned.

ROLES & RESPONSIBILITIES:

· Provide 1st & 2nd tier support to investigate and resolve technical problems on a hybrid onsite schedule in Boston

· Monitor the request queue and provide direct support to users regarding their issues or escalate.

· Provide daily technical support to employees for internal desktop systems software and hardware.

· Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and leads IT onboarding training.

· Install, configure, and troubleshoot desktop systems, workstations, and laptops.

· Maintain passwords, data integrity, and file system security for the desktop environment.

· Communicate technical information to all kinds of personnel.

· Participate in the development of information technology and infrastructure projects.

· Conduct training programs designed to educate an organization's computer users about basic and specialized applications.

· Review existing documentation for areas of improvement.

· Submit knowledge entries to allow greater first-call resolution.

· Provide data entry and reconciliation of existing databases and spreadsheets for consolidation and validation.

REQUIRED SKILLS:

• 2-4 years of experience in Desktop Support
• Experience with OSX (70%) & Windows (30%) as used in a corporate environment.
• Experience with Jamf
• Experience working with and troubleshooting Google G Suite, Mimecast, OKTA, Microsoft Office 365, Zoom, and other web-based applications.
• Desire to work with end-users in a professional manner.
• Experience with OSX (70%) & Windows (30%) as used in a corporate environment.
• Experience with Jamf
• Communicate clear information to customers and work with other functions in the business.
• Understanding of Active Directory, group policy, and the Windows security model.
• Experience troubleshooting hardware: laptops, desktops, and a variety of mobile devices.
• Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.
• Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).
• Demonstrated ability to manage work schedules, project, and task priorities with a strong attention to detail.
• A wide degree of creativity and latitude.
• Flexible schedule as this job requires extended support hours, occasional night, weekend, and on-call work.

IND-TECH

WHY AVERRO?

Averro is a Veteran-Owned organization dedicated to delivering innovative technology services, business consulting, and talent solutions that propel businesses and careers forward. We live by our ethos: Family First | Be Uncommon | Culture Wins. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Most of all, it shows in our commitment to each other. Our Aim – Your Ascent. See More: bit.ly/aimaverro

• Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job Type: Contract

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person