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Position Overview:
Neurable is seeking an experienced Customer Support Specialist to join our team and play a key role in supporting our customers as they are introduced to the revolutionary new MW75 Neuro headphones.
Neurable’s groundbreaking software and hardware technology enables electroencephalography (EEG) devices to be used outside of controlled lab settings at a large scale. The Customer Support Specialist will address challenges that MW75 Neuro customers encounter as they record their focus while they work or study and use the data that the Neurable mobile app provides to reduce burnout and boost their productivity. The app provides real-time prompts, like personalized Brain Breaks, and data and insights about focus habits.
This is an opportunity to join a high-impact company, a world class team, and pioneer new technology that will change the way people interact with computers. We want you to have full creative latitude and know that this is your company, not just a job.
Key Information:
What You Will Do:
The Ideal Candidate Will Have:
Compensation and Benefits:
We are not able to provide a visa or sponsorship for this position. All candidates must be authorized to work in the USA.
Full Time
Wholesale
$60k-81k (estimate)
04/10/2024
04/27/2024
neurable.com
CAMBRIDGE, MA
25 - 50
2015
Private
WILLIAM KERRIGAN
$50M - $200M
Wholesale
Neurable develops an AI-based platform that translates brain signals into practical insights.
The job skills required for Customer Support Specialist include Customer Service, Problem Solving, Customer Support, Flexibility, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
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Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
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Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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