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Withings is on a mission to be the trusted leader in clinical-grade smart health devices. Already the leading innovator of smart scales, our product portfolio includes connected scales, connected blood pressure monitors, sleep monitors, thermometers, and health/activity wearables.
Today, our products enable a diverse and growing set of innovators in the healthcare industry to better take care of their patients. From chronic condition management to remote patient monitoring and clinical research, Withings has dedicated solutions that provide the richest array of accurate, real-world data, thanks to our complete ecosystem of connected devices, data connectivity options, and our remote patient monitoring platform.
Reporting directly to the CoE, The Senior Customer Support Operations Lead serves as the PoC between our BPOs and Withings as a whole. They are in charge of ensuring our BPOs meet and exceed our SLAs while minimizing costs.
This role will be required to come onsite in a hybrid capacity, to our 225 Franklin Street Boston MA location Tuesday, Wednesday and Thursdays.
Manage Call Centers Performance and Quality
Management Call Centers OPEX (Operational Expenses)
Full Time
Wholesale
$85k-113k (estimate)
03/17/2024
05/16/2024
withings.com
BOSTON, MA
<25
2008
ERIC CARREEL
$5M - $10M
Wholesale
Withings revolutionized connected health by launching the world's first Wi-Fi scale in 2009. Since that time, the Withings brand has grown to become synonymous with integrating innovative and meaningful measures into easy-to-use devices designed to empower people to make the right decisions for their health. Today, our award-winning ecosystem of connected health devices and apps includes a range of smart scales designed to help fulfill fitness and weight goals, a family of stylish activity trackers and hybrid smartwatches, an advanced sleep-tracking mat, and medically accurate devices for easy... and effective blood pressure and temperature monitoring. Devices sync automatically with the free Health Mate app, where people can track progress, get advice, and share data with their doctors. Withings is committed to developing the next generation of smart health solutions. By putting powerful new metrics and actionable insights into peoples hands, we have a unique opportunity to help manage or prevent chronic conditions by giving people the tools they need to improve their lives
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