PerkinElmer is seeking a Contract Talent Acquisition Partner to source, screen and recruit the next generation of talent for our organization. The Talent Acquisition Partner will collaborate with Hiring Managers and the human resources department to recruit the best-qualified and best-fit candidates for job vacancies. The position requires an energetic, creative, and results oriented individual ready to positively influence the growth of PerkinEl...
PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy,...
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may inclu...
The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may inclu...
PerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy,...
Customer Support. Ensure adequate planning and coordination of coverage to meet customer needs and achieve established operational metrics. Actively participate in compiling monthly and quarterly reports per the KPI/SLA requirements. Ensure that resources are deployed consistently with defined objectives to meet customer demands. Act as liaison between on-site staff and support to escalate critical issues. Work with on-site and back-office teams ...
General Customer Support. As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction. Service Scheduling and Processing. Monitor & respond to customer requests ensuring effective communication. Process requests for equipment service. Schedule regular maintenance and record all event activities in applicable CMMS. Communic...
Accountable to the Sr. Director of Field Services, the Field Service Manager offers strategic support of the client account team. The Field Service Manager ensures delivery of best-in-class customer support through managing service resources within this assigned group to achieve established revenue and profitability goals as well as contractual requirements. Responsible for leading the field service team supporting the IN, OH, PA, WV, KY area. Lo...
Accountable to the Sr. Director of Field Services, the Field Service Manager offers strategic support of the client account team. The Field Service Manager ensures delivery of best-in-class customer support through managing service resources within this assigned group to achieve established revenue and profitability goals as well as contractual requirements. Responsible for leading the field service team supporting the IN, OH, PA, WV, KY area. Lo...
Job Responsibilities. Meet and exceed sales targets and other KPIs including renewal rates, new unit additions, and warranty conversions. Manage a geographic territory and work with the local CSEs team to expand the contract base by adding new contracts. Quote customers directly through CRM system. Work closely with leadership to develop growth strategies for assigned territory. Contact customers to follow up on leads generated through CSEs and o...
Accountable to the Sr. Director of Field Services, the Field Service Manager offers strategic support of the client account team. The Field Service Manager ensures delivery of best-in-class customer support through managing service resources within this assigned group to achieve established revenue and profitability goals as well as contractual requirements. Responsible for leading the field service team supporting the IN, OH, PA, WV, KY area. Lo...
Accountable to the Sr. Director of Field Services, the Field Service Manager offers strategic support of the client account team. The Field Service Manager ensures delivery of best-in-class customer support through managing service resources within this assigned group to achieve established revenue and profitability goals as well as contractual requirements. Responsible for leading the field service team supporting the IN, OH, PA, WV, KY area. Lo...
