Service Technician Team Lead

• Perform and oversee preventive maintenance and start up/shut down at customer site within assigned time frame and established performance standards.
• Execute instrument start‑up and shut‑down checklists daily; perform weekly and monthly maintenance (fluidics flushes, alignment, calibration, filter checks, cleaning/decontamination, firmware checks) per SOPs.
• Diagnose errors or technical problems and determine proper solutions.
• Maintain up to date electronic and repair documentation for dispatch, inventory, and service support functions of the job. Follow all company’s procedures and protocols.
• Ensure accurate and timely service records, PM logs, calibration/QC data, change histories, and configuration baselines; audit for completeness and compliance; maintain data uploads to service systems within required timelines.
• Drive toward zero service repeat calls.
• Perform timely uploads and downloads of required data to ensure the integrity of the service system.
• Accountable for assigned company assets to include computers, tools, test equipment, telecommunication equipment, personal service parts inventory, etc
• Coordinate windows for maintenance with scientists; communicate status, ETA, and workaround options; capture feedback to refine PM schedules.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
• Take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer. Build positive relationships with customers.
• Analyze failure modes and QC trends; lead root-cause investigations and CAPA; standardize best practices; maintain readiness for audits; drive continuous improvement projects.
• Seek higher level certification through participation in company sponsored training & development initiatives.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects, of daily activities in the working environment.
• Adhere to biosafety procedures (BSL‑2/BSL‑2 as applicable), aerosol containment for sorters, decontamination protocols (e.g., bleach/ethanol/sterile water flush sequences), hazardous waste labeling/handling, and lock‑out/tag‑out where required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Ability to follow oral and written directions.
• Demonstrates appropriate use of relevant equipment/software after training.
• Hands‑on troubleshooting across optics, fluidics, electronics, and control software; ability to read service manuals and schematics.
• Excellent interpersonal, written, and verbal communication skills.
• Technical problem-solving skills and attention to detail.
• MS Office Skills: Outlook, PowerPoint, Word.

Basic Qualifications:

• Associate or Bachelor’s degree in Science, Engineering, or a relevant field; OR equivalent experience.
• Minimum 1 year of in lab experience

Preferred Qualifications:

• Experience crafting SOPs
• Ability to troubleshoot, test, repair and service technical equipment.
• Experience with CAPA, biosafety compliance, hazardous waste protocols, and EHS frameworks.
• Familiarity with biosafety, aerosol management, and decontamination SOPs.

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

The annual compensation range for this full-time position is $60,000.00 to $70,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.