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Inclusively is partnering with a video accessibility services company to hire a Technical Support Specialist.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
About the Job
We’re looking for a motivated individual to help us ensure an exceptional product experience for our customers. Customer happiness is the driving force of our success and takes a lot of thought, care, patience, persistence, and knowledge.
You will interact directly with customers through our ticket management system to identify solutions to their problems, inform our product roadmap, and assist with scaling our Support operations for substantial growth. You will work closely with all of our departments, especially the development team, our account managers, and our sales staff.
The ideal candidate will be an excellent communicator and problem solver. You will be working in a fast-paced environment and are expected to change hats frequently. We hope you will be eager to learn about our complex and ever-changing product offerings. If you like getting to the root of a technical problem, this will be the right job for you.
Duties and Responsibilities
Position Requirements
The company is committed to pay transparency, and we provide salary range information to all applicants. If you would like to see salary range information prior to submitting an application.
About the Company
A rapidly growing, profitable technology company with a startup culture making a huge impact on the way people consume online media. We provide premium captioning, transcription, audio description, and translation solutions to over 5,000 higher ed, enterprise, media, and government customers. Our goal is to simplify the workflow through flexible APIs, a secure online account system, and integrations with a multitude of players, platforms, and lecture capture systems. We got our start in 2008 out of MIT Sloan and we are based in Boston, MA.
Work Environment
We have an awesome work environment! Our team is hard-working, laid-back, and fun. We prioritize the ability of our employees to do their work quickly and efficiently without getting stuck in office politics and wasteful meetings. The team is dedicated to building a successful company. We have a spacious office with lots of natural light located in the North End. The work we do is fun, interesting, and gratifying. Your work will have a direct impact on our company’s success.
Location
Located in Boston, MA – North Washington St on the Green & Orange line and near North Station. We are in the heart of Boston’s thriving North End District. We are located near some of the best restaurants and surrounded by Boston’s buzzing tech scene.
Perks
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
Full Time
$110k-139k (estimate)
06/21/2023
05/11/2024
inclusively.com
Richmond, VT
The job skills required for Technical Support Specialist include Technical Support, Problem Solving, Customer Support, Time Management, Attention to Detail, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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The minimum education requirement for a technical support specialist role can vary from position to position.
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