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Under direct supervision of the PI, provides advanced system-level support and troubleshooting of electronic platforms, multi-user operating systems, hardware and software tools, including maintenance and support of systems and applications for both on-site and off-site locations. Responsible for first line of support and troubleshooting based on comprehensive technical understanding of electronic systems; triages and escalates more complex support and troubleshooting issues to appropriate internal staff and resources. In addition, support and questions for installation and configuration would be useful. Develops and maintains effective and efficient processes for tracking and analyzing support inquiries and user feedback. Writes, updates, enhances, and maintains user documentation, in particular support and systems troubleshooting documentation and procedures as needed. Requires advanced knowledge of systems analysis, good customer service and problem-solving skills, attention to detail, the ability to prioritize multiple tasks, learn new tools and technologies and demonstrate excellent communication skills.
BWH is an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Full Time
Ambulatory Healthcare Services
$71k-90k (estimate)
04/18/2024
05/02/2024
brighamandwomens.org
BOSTON, MA
7,500 - 15,000
1994
KARL H BREUING MD
$1B - $3B
Ambulatory Healthcare Services
The job skills required for Technical Support Coordinator include Customer Service, Problem Solving, Troubleshooting, Technical Support, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Coordinator positions, which can be used as a reference in future career path planning. As a Technical Support Coordinator, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Coordinator. You can explore the career advancement for a Technical Support Coordinator below and select your interested title to get hiring information.