Renewable Energy Everywhere, For Everyone

We’re a fast-growing market leader who envisions a world where renewable energy powers our economy and society. Shared and sustainable energy assets, such as solar and wind farms, are the key to this vision, where healthy, inexpensive energy changes the world in which we live. It is a tremendous challenge with huge social benefits, and it is also one of the greatest economic opportunities in the history of business.

Building an industry takes commitment, hard work, and a willingness to work on the complex details. That is where we see our most valuable contribution. Ampion’s platform enables the clean energy revolution by connecting consumers and clean energy providers. We enable consumers to purchase low cost green energy, while providing the customers and revenue for the industry to thrive.

We are seeking a highly motivated and customer-focused individual to join our team as a Tier Technical Support Specialist II. In this role, you will be the first point of contact for internal customers experiencing technical issues with our internal systems. Your primary responsibility will be to provide efficient and effective solutions to technical problems while delivering exceptional customer service.

Core Responsibilities

• Internal Customer Assistance: Respond to internal inquiries and issues related to technical difficulties promptly and professionally via phone, email, or chat.
• Problem Diagnosis: Analyze, troubleshoot, and diagnose technical issues to determine the root cause and provide accurate resolutions. Research and investigate software defects through evaluation of application data and application logs.
• Documentation: Maintain detailed records of customer interactions, including the steps taken to resolve issues, in our ticketing system.
• Knowledge Base: Contribute to the development and improvement of the company's knowledge base by documenting common issues and solutions.
• Collaboration: Collaborate with Tier 2 support and other internal teams to escalate and resolve complex technical issues.
• Customer Education: Assist customers in understanding and utilizing product features through clear and concise explanations.

Qualifications

• Educational Background: High school diploma or equivalent; additional technical certifications or coursework is a plus.
• Technical Skills: Basic understanding of computer systems, hardware, and software. Proficiency with technology applications such as Salesforce, G-Suite, Jira and Slack. Familiarity with Postman, SQL, data access, and cloud-based application infrastructure is a plus.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information to non-technical users.
• Problem-Solving: Strong problem-solving and analytical skills to identify and resolve technical issues effectively.
• Self-motivated, responsive, and technically inquisitive.
• At least 2 years of demonstrated technical support experience.

Equal Opportunity

Ampion is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. We seek to be an inclusive community and actively encourage applications from candidates of all backgrounds and identities.