Technical Client Support Specialist II Jobs

The Technical Client Support Specialist II assists customers with installation and issue resolution. Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat. Being a Technical Client Support Specialist II recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Utilizes a database of technical product information to inform decisions and recommendations. In addition, Technical Client Support Specialist II records client interactions, including inquiries, complaints, comments, and actions t ... aken. Requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Being a Technical Client Support Specialist II occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Working as a Technical Client Support Specialist II typically requires 2 -4 years of related experience. More
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