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At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston.
Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API request and delivered as a single-tier solution. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity.
Role Description: Senior Technical Support Engineer
Role Purpose:
Wasabi’s Sr. Technical Support Engineer will bring AWS storage experience and will be part of our Technical Support Team. This is an opportunity to leverage your experience in cloud storage and networking infrastructure. You'll be surrounded by people who are smart and passionate about cloud storage and believe that world-class service is critical to customer success. You will support and simplify the operational scalability that sustains Wasabi's strong growth. Your success will be measurable and visible.
On a typical day, Wasabi senior technical support engineers might deep dive to determine the root cause of a customer issue, investigate why a performance metric is trending the wrong way, consult with the top engineers at Wasabi, or discuss new approaches to automate operational issues. The purpose of senior technical support engineer is to provide technical leadership in solving complex issues and become point of escalation.
Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States. Travel is not regularly required.
This role reports to the Manager of Technical Support Engineering.
*Principals Only. No Recruiters.
\nResponsibilities:
Wasabi Technologies is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Full Time
$74k-96k (estimate)
02/03/2024
06/03/2024
wasabi.com
BOSTON, MA
100 - 200
2017
JEFFRY FLOWERS
<$5M
The job skills required for Senior Technical Support Engineer include Leadership, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Technical Support Engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Support Engineer. You can explore the career advancement for a Senior Technical Support Engineer below and select your interested title to get hiring information.