Our Story
Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.
At NuvoAir we believe people deserve a better healthcare experience.
Our team embraces the challenges that others can't or won't - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.
Living our Company Values
• Patient obsessed : Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
What you'll be responsible for:
Ownership of the Clinical Trials supply chain process, including inventory, incoming and outgoing orders and 3rd party suppliers
Manage and Respond to Customer Purchase Orders and work with Logistics Specialist to ensure timely delivery of all shipments
Provide hands-on Support to the Logistics Specialist in preparing Hardware for Clinical Trials (e.g. App Setup, Connecting Devices, Labeling, Boxing) Ownership of Mobile Device Management (MDM) including Device Assignment, MDM Configuration, Version control etc.
Ownership of customer Support for Clinical Trials (Hardware/Software), working directly with customers to resolve technical matters
Ensure customers receive timely Support with minimum disruption to their project conduct
Work with third-party vendors for both Logistics and Support to ensure delivery as per customer expectations
Report on Logistics and Support activities and work with the Clinical Trials team to identify areas of improvement
This might be a good fit if you have:
Bachelor's degree or similar level of experience 1-3 years of experience in a support function or similar
Previous technical experience preferred Interest in Logistics, Helpdesk and customer support Communicate with both internal and external customers
Strong analytical and organizational skills and high attention to detail
Flexible team player with the ability to manage several tasks coherently to meet timelines
Eager to learn, positive outlook and a can-do attitude
Mobile Device Management (MDM) experience preferred but not required
You'll love us because:
• Mission driven culture that's recognized by "Best Places to Work" awards
• A global, diverse team that works hard without taking ourselves too seriously
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment
• Unlimited PTO - take time to recharge when you need it
• Equity that's venture-backed by top, global VCs - when we win, we win together
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Retirement plan company match
• Annual Learning & Development stipend - your professional growth is important!
Building a diverse team is critical to our success:
At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.
What to expect from our interview process:
Our team's impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it's not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life... it's not for everyone and that's okay!