Supplier shall review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Supplier must complete the installation date within three (3) days of the request hitting the HSS queue. Installation priorities are to be coordinated with the onsite Verizon leader. New Installations will include the following tasks. ● Rack / cabinet installations. ● Install power strips within...
Job Responsibilities. Update and Record of activities in relevant IT Ticket Management System,Coordinating and agreeing attendance time and date with key stakeholders. Effectively and accurately communicate relevant project information to the team. Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials toassure compliance. Carry all necessary tools, laptops etc. which might be needed to support issues in theinfrastructure...
Key Responsibilities. Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & macOS). Manage user accounts, passwords, and permissions in Active Directory (ADDS). Support group policy management and user profile configurations. Assist with software deployment, patching, and inventory management via SCCM. Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.). Ins...
Supplier shall review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Supplier must complete the installation date within three (3) days of the request hitting the HSS queue. Installation priorities are to be coordinated with the onsite Verizon leader. New Installations will include the following tasks. ● Rack / cabinet installations. ● Install power strips within...
Key Responsibilities. 1. Advanced Troubleshooting & Incident Management. Diagnose and resolve complex network issues related to LAN, WAN, WLAN, VPN, and firewalls. Handle escalated support tickets from L1 in accordance with SLAs. Analyze network outages, latency issues, packet loss, and performance degradation. Perform root cause analysis (RCA) and implement corrective actions. 2. Network Configuration & Administration. Configure and maintain rou...
Replace defective. motherboards, hard drives, SSDs, memory, CPUs, power supplies, fans, batteries, keyboards, screens. and other components. Perform. server hardware replacements. including RAID controllers, power modules, and storage drives. Handle. printer and peripheral hardware repairs. (rollers, fusers, belts, etc.). Follow OEM and vendor guidelines for. part replacement and handling. . Maintain proper ESD (Electrostatic Discharge) safety pr...
Supplier shall review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Supplier must complete the installation date within three (3) days of the request hitting the HSS queue. Installation priorities are to be coordinated with the onsite Verizon leader. New Installations will include the following tasks. ● Rack / cabinet installations. ● Install power strips within...
Supplier shall review the DCRM (Data Center Request Management) tool and acknowledge the work request by providing a date for completion within 24 hours. Supplier must complete the installation date within three (3) days of the request hitting the HSS queue. Installation priorities are to be coordinated with the onsite Verizon leader. New Installations will include the following tasks. ● Rack / cabinet installations. ● Install power strips within...
Overview. We are seeking a skilled and detail-oriented Network Technician to join our IT team. The ideal candidate will be responsible for maintaining, supporting, and optimizing our network infrastructure to ensure seamless connectivity and security across all systems. This role offers the opportunity to work with cutting-edge technologies in a dynamic environment, supporting both on-premises and cloud-based networks. Candidates should possess a...
Replace defective. motherboards, hard drives, SSDs, memory, CPUs, power supplies, fans, batteries, keyboards, screens. and other components. Perform. server hardware replacements. including RAID controllers, power modules, and storage drives. Handle. printer and peripheral hardware repairs. (rollers, fusers, belts, etc.). Follow OEM and vendor guidelines for. part replacement and handling. . Maintain proper ESD (Electrostatic Discharge) safety pr...
Required Skills & Qualifications. 2–4 years of experience in. IT Support / Service Desk / Desktop Engineering. . Strong knowledge of Windows OS, MS Office Suite, and common business applications. Experience with. Active Directory, Microsoft 365, Exchange, Teams, and basic networking. . Ability to troubleshoot hardware (laptops, desktops, printers, peripherals). Familiarity with ITIL processes and ticketing tools (ServiceNow preferred). Strong com...
