Description

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

The Project Manager will own the content development life cycle, drive the overall processes, tracking, and day-to-day coordination of activities related to content development for our off-the-shelf content products and/or custom projects for key customers. They will nurture and consistently innovate a custom projects lifecycle engine that produces consistency, high quality, high customer satisfaction, and on-time/on-budget deliverables.

Responsibilities

• Own the content development lifecycle using methods that result in budgets promoting at least 50% margin and within defined deadlines and deliverables. 
• Coordinate, refine, and help accelerate the project kick-off and onboarding process through timely scheduling and proactive partnerships with appropriate team members. 
• With your manager, build and maintain customer tailored processes to ensure all team members are prepared and follow clear, documented, tracked, and communicated expectations and deliverables. 
• Proactively manage each project to ensure deliverables are on time and budget. 
• Support and develop relationships with existing and prospective customers to interpret individual requirements and incorporate into established processes where appropriate.
• Become a trusted advisor for existing and prospective customers to nurture and scale the Professional Services portfolio 
• Advocate for quality content delivery within individual projects by acting as a reviewer/tester where and as appropriate. 
• Support establishing best practices for our “lab building engine” processes and custom content creation processes and devise methods to share these best practices with -- and learn from -- other teams, such as the Challenge Lab team. 
• Implement responsive and trustworthy management processes for Professional Services projects. 
• Manage courseware projects to assure objectives, timelines, and budgets are met.
• Implement efficient processes for content development projects with a focus on balancing approach to project quality with cost-efficacy and timely execution. 
• Maximize new opportunities through existing relationships, maintain balance while expanding, grow without compromising our brand. 
• Weigh company performance against company monthly, quarterly, and yearly objectives. 
• Meticulous updating of all key project resources and communication tools ensuring roadmap accuracy and cross-company clarity. 
• Be an example for sound project and product management practices in the Professional Services team 
• Ensure best practices are maintained in management methodologies and other management skills for skills development and skills validation content creation. 
• Work day-to-day with others in the Professional Services Group and other departments to document best practices for integrating scored labs and other Skillable products with custom content opportunities. 
• Convey the Skillable ethos for strategizing and implementing effective, efficient skills development and skills validation content.
• Represent the Professional Services product with other departments, customers, and prospects. 
• Document case studies and lessons learned to increase the Professional Services team’s knowledge base. 
• Support and promote the company values through positive interactions with both internal and external stakeholders on a regular basis. 
• Other strategic business initiatives or special cross-functional project involvement as required. 

Requirements

• 3 years managing complex programs/projects through contracted technical resources. PMP desirable, but not required.
• World-class project management skills, including familiarity with project management platforms such as Zoho, Azure DevOps, Microsoft Project, Trello, Aha!, and/or others. 
• Desire and ability to work at an extremely fast pace. 
• Proven ability to manage and drive multiple workflows/projects forward within a matrixed, agile work environment. 
• Proven ability to manage the details of all concurrent projects. 
• Working knowledge of technical terminology and ability to quickly become “conversationally competent” with a wide variety of cloud, data, AppDev, IT, and security terms. 
• Proven experience in managing remote and multicultural contractor teams and influencing contractors to communicate and deliver high-quality, on time deliverables. 
• Excellent decision-making skills and the ability to promote forward momentum within a project-based environment. 
• Experience in the IT training industry and/or understanding of technical content development and Instructional Design is preferred. 
• Ability to self-motivate from a remote work environment.

What’s in it for You? Rewards and Perks 

We believe in providing a suite of benefits that ensure our employees know we appreciate them as people first. Skillable wants to be a company that promotes physical, emotional and all around well-being through our benefit offerings! Subject to eligibility requirements, the Company offers comprehensive benefits including: 

• Fully remote with a monthly stipend to pay for office services and supplies 
• Medical (2 plan options), dental (2 plan options), vision, health savings account with generous employer contributions, healthcare spending accounts, dependent care spending accounts, EAP, group paid life insurance, group paid STD and LTD and voluntary life/AD&D insurance, accident and critical illness options. 
• 401(k) with Company match, tuition reimbursement, healthy lifestyle reimbursements. 
• Open PTO, Paid holidays, bereavement leave, parental leave, caregiver leave and paid FMLA leave. 
• Friends and Family Friday to end our standard workweek at 2pm local time; Full company closure during the 4th of July holiday week. 
• Access to pet insurance; Access for employees and dependents to Skillable learning opportunities through our product and more! 

Working Conditions

The job conditions for this position are in a remote home office setting, requiring a space that supports privacy and focus to attend to regular and frequent video and voice calls. Employees in this position use PC and phone on an on-going basis throughout the day. Periodic travel may be required equaling up to approximately 10% of the time.