We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you!

The search is on for our next Customer Success Manager!

Responsibilities 

• Partner and advise merchants to strategically develop retention marketing strategies that help their programs grow and scale
• Provide support and guidance to help Merchants analyze data, develop winning retention strategies 
• Immerse yourself in scaling personalized D2C/ecommerce email and SMS programs that build deep customer relationships for merchants 
• Meet with clients regularly to discuss current and future initiatives 
• Serve as the primary point of contact for select clients, working to develop best-in-class retention strategies
• Troubleshoot strategic issues surrounding retention marketing metrics 
• Identify process improvement and innovation opportunities to enhance the customer experience and drive customer success. 
• Establish clear retention goals and process milestones for the client and employees to work toward
• Coordinate cross-departmentally with the Implementation team to aid in account onboarding 
• Maintain a detailed record of customer needs, goals, achievements, identified opportunities, and challenges. 

Base Pay: $70K $20k OTE

Requirements

• 2 Years of Retention Marketing Experience (Agency preferred) 
• Familiarity with campaigns. automation/flow logic set-up, pop-up builds, and app integrations 
• Experience handling multiple accounts at once 
• Enjoy Working closely with customers to ensure complete satisfaction 
• A self-starter who takes the initiative to get things done 

Sound like something you're up for? SICK!

Let's take a break and talk about what's in it for you! We strive to ensure that our employees have the best experience possible. Here are a few of the benefits we offer:

• Medical, Dental, Vision, STD, LTD, and Life/AD&D Insurance
• 401k
• Flexible PTO
• We pay you to GO AWAY - a $1000 bonus for taking 5 or more consecutive business days off!
• Up to 6 weeks of Paid Parental Leave
• Equipment for your home office (including a MacBook and an annual stipend to set up your office!)

While working remotely, you can count on having an incredible team of people who are all insanely hard-working (and absolutely HILARIOUS). And, to answer your question…" yes," we have conducted entire conversations using only GIFs.

If this sounds like your cup of tea, we want to hear from you!