You haven't searched anything yet.
We are ElectroNeek
ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various environments. What sets ElectroNeek apart is our commitment to empowering business users, enabling them to define processes in a user-friendly manner, and allowing those with technical expertise to create advanced AI-powered software robots for automation. Our approach encourages businesses to prioritize critical automation steps, ensuring optimal efficiency and collaboration between humans and software robots.
Join ElectroNeek for a unique opportunity to be part of a company that bridges the gap between business and tech teams, redefining the automation landscape!
Role Description
We are currently seeking a Customer Success Manager to join our team. As a key liaison between ElectroNeek and its valued customers, you will play a pivotal role in managing customer relationships and guiding them toward success and sustainable growth.
In this role, you will take ownership of our customers' success and their relationships with ElectroNeek. You'll ensure their satisfaction with our products, thereby contributing to their long-term loyalty. Your responsibilities will include monitoring and driving customer business performance, software usage, technical incident resolutions, customer engagement levels, and overall satisfaction. Using a data-driven, consultative approach and leveraging your strong problem-solving skills, you will work closely with customers to maximize their market potential with ElectroNeek. Your efforts will directly contribute to our customers' success and assist them in achieving their automation goals efficiently and effectively.
The ideal candidate has experience as a Customer Success Manager or Technical Account Manager in the tech industry, with a proven track record of owning and upselling multiple accounts, and is comfortable with the challenges of a fast-growing startup.
Responsibilities
Full Time
$100k-141k (estimate)
03/16/2024
05/15/2024
electroneek.com
San Francisco, CA
<25
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.