Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com,Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in France (Ma-Reduc and Poulpeo) and the UK (Voucher Codes).

About The Role:

As the Customer Success Manager within Ziff Davis Shopping, you will support Sales Account Directors with data analysis, reporting, content management and more for our US and CA shopping brands: RetailMeNot, Offers.com, and Black Friday websites. You will interact with clients through phone and email in partnership with the Account Director in order to build client relationships & grow program success. You will retrieve data from 3rd party and internal systems to generate reports and presentations used to analyze program performance and make recommendations on strategy and growth. You will also help with various tasks including day-to-day management of accounts working directly with clients, networks, and agencies to ensure overall success of client goals.

What You'll Do:

• You'll partner with your Account Team (Account Director, Media Planner, Merchandiser) to develop strategic campaigns for your accounts
• You'll monitor and report on effectiveness of optimized campaigns
• You'll work with your Account Team to track sales opportunities, ensuring opportunities are activated and conduct analysis to evaluate ongoing performance
• You’ll create and present campaign results to your clients and make recommendations for future campaigns
• You'll collaborate with Finance and Account Directors to ensure accurate revenue tracking

Who You Are:

• You have 2 to 5 years experience in account management, customer/client success, marketing or project management
• You're experienced in MS Word, Excel and PowerPoint or G Suite Equivalent
• You're able to multitask and meet deadlines
• You've used Salesforce or other CRM software
• You have strong analytical skills and attention to detail with the ability to tell a story with data
• You are an excellent communicator and have great interpersonal skills
• You enjoy working in a dynamic, results driven environment and have a can-do attitude
• You have experience in online advertising, mobile, retail industry or marketing services
• You have affiliate marketing experience (a plus)
• You've got a real passion for data!

We Offer Great Benefits:

• Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) pet insurance
• Flexible Vacation / Paid Time Off
• Charitable Giving Programs that include Paid Time off to volunteer and donation match
• Family Planning Programs like MAVEN Fertility Concierge
• Pregnancy and Paid Parental Leave (up to 16 weeks)
• 401K savings plan with employer match
• Employee stock purchase program (ESPP)
• Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
• Hybrid, Remote and Flexible work arrangements
• Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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