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Job Description
Title : Call Center Specialist (Resource)
Location : Phoenix, AZ, 85007
Duration : 6 months
Client : State of Arizona
Requisition ID : 747
Job Description
The purpose of this position is to provide support to constituents, including education administrators and staff, community members, education partners, and the families of Arizona students.
This customer service position will report to a call center unit with high volume contact with the public and with tasks that frequently change, including, but not limited to answer calls and emails from constituents, provide support to constituents, assist constituents with questions or concerns that are directed towards the agency or executive leadership team and staff, and assess inbound constituent inquiries for response or transfer to the appropriate program area.
Skills Required
This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays.
Computer : High-level of PC proficiency and familiarity with a call center environment, including the Microsoft Office suite (Outlook, Excel / Word / PPT, Teams, etc.
multi-monitors Phone : Conference (multi-line) phone lines Customer Service : Knowledge of customer service principles and practices, proper phone and email etiquette, knowledge to identify and escalate situations requiring management attention, knowledge to advise constituent of resolution and / or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures.
Communication : Excellent business-professional verbal, interpersonal, and written communication skills, including active listening.
Office skills : Proper organizing and multitasking, efficient communication with high-level individuals, attention to detail in verbal and written work, effective listening skills, knowledge of customer service confidentiality Other : Ability to move from task to task amid interruptions while maintaining a high level of accuracy;
ability to follow-up and keep track of delegated tasks; ability to understand and follow documented procedures; ability to work effectively as a member of a support team
Skills Preferred
Phone : CISCO Finesse and CISCO Jabber multi-line experience. Bilingual (Spanish / English), preferred.
Experience Required
Minimum of one year experience in assisting customers in a call center setting.
Experience Preferred
Preferred, two years of working within the field of customer service and / or prior experience utilizing an automated call management / problem tracking system in accomplishing job responsibilities.
Education Required
Associates degree, or higher.
Last updated : 2024-03-08
Full Time
IT Outsourcing & Consulting
$34k-44k (estimate)
03/10/2024
04/04/2024
satincorp.com
SANTA MONICA, CA
500 - 1,000
2002
Private
KEVIN KLEIN
$10M - $50M
IT Outsourcing & Consulting
SA Technologies provides information technology consulting and outsourcing services.
The job skills required for Call center specialist include Customer Service, Call Center, Microsoft Office, Written Communication, Listening, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call center specialist positions, which can be used as a reference in future career path planning. As a Call center specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call center specialist. You can explore the career advancement for a Call center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
01/13/2022: Philadelphia, PA
Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
02/09/2022: Altus, OK
The most skilled call center agents have more than a way with words and access to relevant customer data.
01/23/2022: Worcester, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
02/18/2022: Tuscaloosa, AL
Take lots of notes while on calls.
02/04/2022: Lafayette, LA
Don’t be afraid to put a customer on hold.
03/16/2022: Sioux City, IA
Take time with computer novices and the elderly.
03/06/2022: Provo, UT
Continue learning hard skills on the job.
01/22/2022: Somerset, NJ
Step 3: View the best colleges and universities for Call Center Specialist.