Job Duties

Including, but not limited to:

· Resolve customer complaints, and answer customers' questions regarding policies and procedures.

· Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

· Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.

· Implement corporate and departmental policies, procedures, and service standards in conjunction with management.

· Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.

· Train and instruct employees in job duties and company policies, or arrange for training to be provided.

· Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.

· Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance

· Recruit, interview, and select employees

· Clean up work area at the end of shift

· Keep work areas neat and orderly

· Regular attendance and punctuality are essential job functions

· Organizing materials to have more effective use of space

· Dispose of various waste materials in the appropriate manner

· Inspection to ensure cleanup is completed

· Effective housekeeping in workplace area is an ongoing operation for safety and better hygienic conditions for all team members.

Qualifications

· Employees in this position prior to April 2014 are presumed to be qualified and are "grandfathered" into their positions.

· Must pass a medical physical and drug test

· Must pass a background check and credit check

· Preferred – high school diploma or GED and/or foreign education acceptable

· Bi-lingual (English & Spanish) language skills a plus

· Ability to: communicate with others effectively; understand direction (written or oral) and use basic math skills as the job demands

· Utilize MS Office to produce reports in various combinations to all readers and audiences

· Minimum 5 years previous experience in a similar or business program environment required

Job Expectations

Comply with all applicable federal, state, local, & SA Recycling safety, health, & environmental rules, regulations, policies, & procedures.

Physical Requirements

· Work Environment: Office, with occasional visits through the scrap metal facility

· Equipment & Tools: Office with occasional need for PPE

· Physical Demand Level: Light

· Work Capacity: Office Manager Work Capacity

· Sensory Demands: Hearing, vision, touch, smell and taste

· Hand Movements: Repetitive motions, gripping,