ESSENTIAL JOB FUNCTIONS: Receives large number of calls (internal & external) regarding new and existing enrollment files. Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollmentfiles. Interacts daily with program stake holders via phone and/or electronically. Registers potential and existing customers using several data bases with high accuracy. Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitivenature. Includes following up with state individuals and families for possible resolution/s. Manages, distributes and tracks program specific materials as needed and/or requested. Maintains a complex filing system. Works well independently with limited supervision. Analyzes and resolves all customer inquiries. Uses strategic thinking to complete multiple tasks. Conducts thorough and accurate research. Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications. Identify and share opportunities for process improvements and improved working conditions. Willing to occasionally work other than typical work hours to meet high volume demands. Performs other work related activities as assigned.