Job description

Customer Service Representative

Glymed Plus, is seeking to add to our team of Customer Service Representatives. Our team of passionate and dedicated skincare professionals. GlyMed , "The Brand of the Skincare Professional” has significantly grown year-over-year. At GlyMed it is our mission to provide Inclusive (treating all skin types) professional skincare resources with unparalleled results. We believe the brilliance of our products, services and education is dependent upon the quality of ingredients, and the character of the people within our company. GlyMed's "Culture of Excellence" is a climate where employees feel their contributions have purpose and are meaningful, significant and are recognized by peers and managers. Everyone at GlyMed is highly inspired by the common purpose of supporting skincare professionals all the while giving back to the communities in which we serve.

Responsibilities:

· Interact with customers through inbound/outbound calls and e-mail messaging while providing superior customer service in fielding account inquiries regarding products, shipping, invoicing, etc.

· Demonstrate an uncompromising passion for the GlyMed customer experience, brand, and vision by owning customer concerns through to a mutually beneficial resolution with an understanding of when and where to elevate issues and complex cases

· Maintain excellent and personalized customer service through professional, engaging, and friendly assistance

· Add and update customers’ information in ERP & CRM, including contact information and client notes

· Adhere to standards of customer service and established procedures of service excellence

· Work with a high degree of autonomy on scheduled responsibilities, while also responding to just in time demands as appropriate

· Collaborate with field sales representatives to coordinate a positive customer experience

· Participate in continuous training company-sponsored and self-driven opportunities to hone your esthetics, customer service, and leadership skills

· Continuously work with other members of the sales team to maintain and improve service standards and procedures to develop and protect the GlyMed brand and experience

· Execute repetitive tasks and processes accurately with minimal direction

Qualifications:

· Esthetics license, preferred

· Excellent verbal and written communication skills

· Positive attitude and strong work ethic

· Coachability and desire for continuous improvement

· Capable of working well under high expectations & pressure

· Resourceful, able to prioritize competing issues

· Strong problem-solving abilities

· Experience using the Microsoft Office Suite

· Experience using a customer relationship software preferred, but not required

· Must be able to work on the phone and computer for long periods of time

· Occasional travel to tradeshows may be required

· High School diploma or GED required

Benefits:

· Lucrative incentive-based compensation program, on top of your hourly wage

· Participation in Health, Dental and Vision insurance

· Employee product discount program

· Bonuses and Spiff incentives

· Company Parties and Prizes

· 401K program (where we contribute 3% regardless of employee contribution, upon eligibility) After One Year of Service

· Profit share contributions (upon eligibility) After One Year of Service

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Required Compliance: A background check and drug screen are required for positions with GlyMed.

Work Location: On-site in Provo, UT

Job Type: Full-time

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person