Are you a friendly and customer-focused individual with a passion for providing exceptional service? Join our team as a Customer Service Representative for a leading plumbing company and become an integral part of delivering top-notch service experiences to our valued clients. If you're ready to assist customers with their plumbing needs and ensure their satisfaction, then this is the perfect opportunity for you!Key Responsibilities:Answer incoming calls and respond to customer inquiries regarding plumbing services.Schedule service appointments for customers based on their availability and service requirements.Gather relevant information from customers to assess the nature of their plumbing issues and ensure accurate dispatching of technicians.Provide information and guidance to customers on basic troubleshooting steps and temporary solutions for common plumbing problems.Coordinate with technicians to ensure timely arrival at customer locations and efficient completion of service tasks.Follow up with customers to ensure their satisfaction with the services provided and address any additional needs or concerns.Maintain accurate records of customer interactions, service appointments, and technician schedules in our system.