Are you a customer service enthusiast with a passion for the HVAC industry? Our client, a leading HVAC company, is searching for a dedicated Customer Service Representative to join their team. If you're ready to provide exceptional service to customers while diving into the world of heating, ventilation, and air conditioning, then this is the perfect role for you!Key Responsibilities:Respond promptly to customer inquiries via phone, email, or in-person visits.Provide accurate information about products, services, pricing, and availability.Assist customers with scheduling service appointments, maintenance requests, and emergency repairs.Coordinate with service technicians and dispatch teams to ensure timely and efficient service delivery.Troubleshoot customer issues and concerns, escalating complex issues to the appropriate department as needed.Process orders, returns, and exchanges accurately and efficiently.Maintain customer records and update databases with relevant information.Follow up with customers to ensure satisfaction and gather feedback on service experiences.