Tempo Communications provides comprehensive benefits to our employees. The benefits include medical, dental, vision, long term disability and voluntary life insurance. Our 401(k) has an employer match with full vesting from the first contribution. We also provide paid holidays , vacation, sick and float days. This is a fulltime position with a Monday to Friday schedule.

PRIMARY FUNCTION:

Under general supervision this position answers telephone calls and emails from customers and company sales representatives regarding inquiries, orders, changes, cancellations, delivery dates, application of products, and pricing. Requires the ability to respond to customer inquiries in a professional and courteous manner while acting in the best interests of the employer. Must be able to interact effectively with other departments within the organization as needed.

ORGANIZATIONAL RELATIONSHIPS:

This position reports to the Customer Service Manager. Further, this position works closely with Operations, Planning, Shipping, Sales and Marketing. This possition is 100% on site.

RESPONSIBILITIES:

1. Responds to inboard telephone calls and emails from customers, sales representatives, and end users. Responds to inquiries related to orders, changes, cancellations, delivery dates, application of products and pricing.

2. Supports the Repair group by following up on calls and inquiries; obtain authorization for repairs and payment information.

3. Provides accurate responses, uses the ERP system to determine stock inventory balances, order status, projected delivery dates, etc. Seeks out guidance from the appropriate operations staff to clarify availability of product as needed.

4. Expedites urgent requests and performs necessary work on orders in an effort to satisfy customer delivery date request.

5. Supplies information and prices regarding location of distributors to customers. Takes verbal orders from distributors and/or sales people.

6. Interacts with Shipping department regarding tracers on shipments. Submits information on short shipments and shipping errors.

7. Interacts with Technical Application Department, Engineers and Product Managers to resolve technical issues related to customer inquiries.

8. May perform other duties related to the department as assigned, including special assignments related to the retail market, OEM sales, or Government orders.

A minimum of one year of customer support experience is required. Must have experience with an ERP system and Microsoft Office programs. Accuracy and attention to detail are required.

PHYSICAL REQUIREMENTS

This position is primarily sedentary in nature but requires the ability to participate in initial and on-going product training. This training is presented in text and also requires the participants to learn by a "hands-on" method. When not participating in product training, this position may spend 85% of the work hours using a computer terminal, telephone or related equipment in a normal office environment.

Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation.