73 Help desk specialist Jobs in Washington, DC
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RightDirection Technology Solutions is Hiring a Help desk specialist Near Washington, DC
RightDirection Technology Solutions LLC
Description :
The Help Desk Tier II Desktop Specialist shall support the HR Help Desk at the U.S. Dept of State in Washington, D.C. This position is full-time and on-site with standard office hours.
This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau.
- Responsible for creating and maintaining images for all desktop platforms.
- Maintaining and supporting applicable ticketing queues.
- Working with customer to support their IT needs.
- Assisting in issuance and collection of property, assisting with office moves, and other related help desk duties.
- Occasionally assist Tier I specialists with ticket triage.
PM21
Requirements :
- Active security clearance.
- VIP customer support experience.
- Experience with ServiceNow.
- Strong customer skills.
- Experience training or guiding team members.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
PI36601083b0f0-26276-33022716
Last updated : 2024-03-02
Job Summary
Full Time
IT Outsourcing & Consulting
$62k-77k (estimate)
12/07/2023
04/11/2024
rightdirectiontech.com
Baltimore, OH
50 - 100
IT Outsourcing & Consulting
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The job skills required for Help desk specialist include Help Desk, Customer Service, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk specialist positions, which can be used as a reference in future career path planning. As a Help desk specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk specialist. You can explore the career advancement for a Help desk specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
03/11/2022: Hopkinsville, KY
The help desk team will train users on basic system and computer functions.
03/03/2022: Kennewick, WA
Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
03/21/2022: Columbia, SC
Remote help desk technicians support technology customers via phone, online and occasionally on-site.
03/06/2022: Kingsport, TN
Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
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