Dealership: Ultra Luxury/Highline in Greater Metro Atlanta

Department: Sales

Must be driven to succeed, in work and in life. We are closed Sundays.

We are proud of our forward-thinking culture developed over 30 years of continuous improvement initiatives. We one of the fastest growing automotive retail groups in the country (representing 20 automotive brands across 15 locations) with a shared vision to become the national automotive leader in customer experience. We are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply, and grow with us today!

A Career with us Means You’ll Enjoy:

• Opportunity to work with a variety of OEM BRANDS
• Internal and external, training & development opportunities for skill-development and growth
• Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

ROLE & RESPONSIBILITIES:

• Playing an active role in each customer interaction and assisting Advisors in all aspects of the sale process, most importantly securing sale transactions.
• Structuring new used vehicle transactions according to dealer manufacturer guidelines.
• Working with sales associates and leading team towards targets, including measuring performance, and evaluating trades.
• Leading regular team meetings
• Commitment to meeting and exceeding sales goals.
• Providing highest level of customer service to ensure satisfaction and retention.
• Developing processes that align with sales goals and involve various departments.
• Training coaching new and tenured Advisors on product knowledge, sales process, team objectives… etc.
• Daily check-in and check-out to ensure daily metrics are met.
• Vehicle stocking, tracking, ordering, forecasting
• Familiarity with OEM guidelines and state/city automotive legislation

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High level experience in vehicle acquisition via trade, auction, wholesale, consignment
• Extremely self-motivated with unparalleled standards and strong leadership skills.
• Exceptional interpersonal skills, have the ability to work effectively with all levels and departments of the organization.
• Strong principles and values in all business practices
• Strong administrative abilities
• Strong presentation and public speaking skills
• Full commitment and accountability with completion of team initiatives, strategic plans, business campaigns, target achievements… etc.
• Familiar with Excel, Powerpoint, Word and other digital office platforms.
• Well organized and detail orientated.
• Minimum of 2 years automotive sales management experience
• Experience with various automotive platforms. Ie:, Cox Automotive, vAuto, Rapid Response, AutoTrader, 1source, Rapid Recon… etc
• Valid GA State driver’s license

How You’d Spend Your Day:

• Customer Experience: Delivering our world class experience of seamlessness, transparency, delight, and personalization by having passion for our customers.
• Greeting our Customers: Delivering our greeting and creating expectations for a transparent, seamless experience.
• Facilitating and Managing the Sales Process: Conducting the initial needs assessment with our guest, initiating the appraisal process with the Team Leader, assisting our guest in selecting a vehicle, assisting in the test drive process, presenting Finance and Insurance options, providing feedback on trade value to our guest, initiating all deals in our in-house technology (CRM), offering vehicle accessory options and completing all transactions.
• Delivery/Follow up: Completing the delivery checklist via tablet, completing the data entry process for delivery, acclimating our guest to the functions and benefits of the vehicle they purchased, going over the vehicle technology with the guest. Scheduling the first service appointment, if applicable.
• Cultivating your Business: Managing customer leads, making outbound calls to bring in new business.
• Ongoing Training and Professional growth: Completing ongoing regulatory dealership certification, training on Finance and Insurance Compliance, attending skill building training, completing sales and delivery certifications, attending all required training.
• Supporting our Team Culture: Exemplifying and living our Family values and helping keep our culture strong. Working, communicating and cooperating as a team to achieve organizational goals and objectives.

Job Requirements:

About you:

• High School Diploma or equivalent
• Minimum of 2 years of Sales and/or Customer Service experience preferred
• Valid driver's license required
• Willing and able to provide exceptional customer service
• A motivated, career oriented individual excels quickly in our culture and environment
• Outstanding communication skills, both written and verbal; must be able to effectively present products and services to our guests
• Must have proficient user knowledge of Apple, Windows and/or Samsung technology/products (i.e. iPad, Surface tablet).]
• Must be able to represent and adhere to our core values of Communication, Cooperation, Consideration, Accountability, and Innovation
• Comfortable with multitasking and working in a fast paced environment
• Have a curious mind and the natural ability for questioning processes and identify inefficiencies in the sales process
• Professional appearance required at all times
• Must be able to be flexible regarding work schedules, including nights and weekends