POSITION SUMMARY: Under supervision of the Executive Coordinator, is responsible for receptionist duties and provides administrative support such as typing, filing, and scheduling, and maintaining the front lobby. Also, provides support to the Senior Manager. Ensures all services are provided consistently with REN’s philosophy and values; performs related duties as required.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
•Responsible for the reception duties in the Administration office, greeting visitors, responsible for ensuringa positive customer service environment both in person and in receiving telephone calls.
•Ability to forward sensitive information in a professional timely manner.
•Provide limited administrative support on an as needed basis for various departments within theirorganization.
•Updates employee directory
•Performs other clerical duties, such as filing, photocopying, collating, faxing, as assigned.
•Answer calls and play the role of gatekeeper.
•Perform a variety of clerical duties involved in scheduling appointments, exams and procedures, andprocessing forms and data.

KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS
•Knowledge of the principles of behavioral health recovery and adherence to REN’s philosophy.
•Knowledge of the principles of cultural competency and adherence to its philosophy.
•Knowledge of SMI diagnoses and behavioral health services delivery systems policies and procedures.
•Knowledge of state behavioral health individual and agency licensure regulations and requirements.
•Knowledge of state and local behavioral health resources.
•Knowledge of administrative office principles.
•Familiarity with EMR software / patient scheduling
•Legal filing a plus
•Comfortable with answering calls, transferring as appropriate.
•Excellent oral and written communication skills, especially over the phone
•Able to multitask efficiently and effectively.
•Ability to be reliable.

EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS
•A High School Diploma/GED and 1 year administrative experience.
•Demonstrated experience in the support of multiple departments, preferred.
•A current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).
•Must be 21 years of age.
•Bilingual preferred but not required.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKPLACE ENVIRONMENT CONDITIONS
•Standard office environment and mobility to travel between various organizational worksites and/orexternal meetings.
•Ability to apply critical thinking, and sound judgment in an ever-changing environment with multipleprojects and competing priorities.
•Ability to communicate with staff at all levels of the organization and with external stakeholders.
•Ability to create and maintain required documents.
MANAGEMENT REVIEW OF JOB DESCRIPTION