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Desktop Support Technician
Radiant Digital San Antonio, TX
$48k-61k (estimate)
Contractor 1 Week Ago
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Radiant Digital is Hiring a Desktop Support Technician Near San Antonio, TX

Position: Desktop Support Technician
Location: San Antonio, TX
Duration: 6 Months
DESKTOP TECHNICIAN / CONCENTRATION WINDOWS 11
The Desktop Technician is responsible for providing a high level of technical support for the Windows 11 upgrade rollout. Will be helping users identify upgrade issues, determine best process to move the upgrade install to completion. This position will also support Help Desk when needed in the areas of walk-in Windows 11 upgrade support, imaging new laptops, and coordination with Windows 11 system administrator. This position will be an in-person (at HQ 3rd Floor) office.
ESSENTIAL FUNCTIONS
• On-site support that provides first/second level support and follow-up, through the Help Desk, to the SAWS' user community regarding computer operations, hardware components, and software applications on multiple platform environments as it relates to Windows 11 upgrade.
• Interviews user, analyzes user's concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user's concern.
• Documents user's concerns and associated resolutions through Work Order ticket system.
• Troubleshoots, configures, repairs, reimages, and issues laptops.
• Performs remote troubleshooting and installation of software applications.
• Will be trained to applies SAWS procedures for MS Office, Windows 11, and install software from several portals available to environment.
• Establishes and maintains effective working relationships and public relations.
• Performs other duties as assigned.
DECISION MAKING
• This position works under general supervision.
• This position will be provided functional guidance as to how SAWS has developed the Windows 11 upgrade process between two teams.
MINIMUM REQUIREMENTS
• High School Diploma or GED.
• Three years' experience performing desktop support and help desk functions or related work.
• Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
• Microsoft Certified Desktop Support Technician or A certification or related experience.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

Job Summary

JOB TYPE

Contractor

SALARY

$48k-61k (estimate)

POST DATE

04/17/2024

EXPIRATION DATE

06/16/2024

WEBSITE

radiantdigital.com

HEADQUARTERS

Dallas, TX

SIZE

<25

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The job skills required for Desktop Support Technician include Desktop Support, Installation, Technical Support, Help Desk, Coordination, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.

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If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Desktop Support Technician job description and responsibilities

Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.

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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.

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Perform upgrades and configuration of desktop and related peripherals.

02/19/2022: Durham, NC

Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.

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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.

01/23/2022: Vallejo, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Desktop Support Technician jobs

Earn bachelor's degree or equivalent.

01/30/2022: Omaha, NE

Gain experience with operating systems.

12/19/2021: Springfield, OH

Practice fixing common computer problems.

03/05/2022: Anderson, IN

Seek technical support positions.

01/21/2022: Santa Rosa, CA

TAKE A RELEVANT TRAINING PROGRAM.

03/02/2022: Minneapolis, MN

Step 3: View the best colleges and universities for Desktop Support Technician.

Butler University
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