job summary: Monitor daily IT/network activities for Taprite’s two locations and provide technical support for IT infrastructure and A/V systems including, but not limited to operations, maintenance, upgrade, connectivity, protocols, procedures, and related operations of all PC and network activities.

responsibilities:

• Provide technical support related to desktop computer systems (software and hardware) and printers, servers, as well as basic networking, assessing and troubleshooting issues, and escalating to IT managed service provider for resolution if needed.
• Install and configure software and hardware, setting up accounts and workstations and managing file permissions.
• Liaise with IT managed service provider, as needed, to supplement helpdesk support and IT project implementation.
• Handle administrative tasks, including documenting and maintaining service agreements, software licensing, hardware inventory, handling IT requisitions, and tracking IT related expenses.
• Properly document, support, repair, and project activities; improve on existing IT documentation.
• Conduct new hire orientations and basic training on use of company IT systems.
• Proactively stay informed of current trends in training, technology, emerging software technology, and educational delivery.
• Seek and identify opportunities to enhance productivity through the organization’s use of technology.
• Other duties as needed and assigned.

requirements:

• 3 years of IT support experience is required; supervisory experience is a plus.
• Experience administering Microsoft 365 environments, device management platforms, Microsoft Teams, SharePoint, and Microsoft 365 apps is required; familiarity administering Microsoft 365 Teams phone system and Dynamics is preferred.
• Experience administering Windows Servers and Microsoft Active Directory is required.
• Fundamental understanding of concepts and architecture of computer networks and virtualization is required; familiarity administering VMware is a plus.
• Proficient with supporting the Microsoft 365 app suite is required, including Outlook, OneDrive and SharePoint.
• Understanding of data backup/recovery and cybersecurity fundamentals.
• Excellent verbal and written communications skills; excellent organizational skills; ability to handle conflict and difficult situations within a technical and customer service environment; and ability to clearly explain technical issues to non-technical staff are required.
• Strong desire to learn; ability to quickly gain new skills and knowledge when faced with new challenges is required.
• Ability to follow instructions and work autonomously.

Taprite offers a competitive salary and benefits package to include Paid Time Off (PTO), Holiday Pay, Medical, Dental, Vision, Life and Short/Long Term Disability insurance. Taprite is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Antonio, TX 78238: Relocate before starting work (Required)

Work Location: In person