Description

COMPANY OVERVIEW

CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community.

Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full-service health and dental care to all populations, regardless of income limitations.

We are a mission-focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home.

MISSION

We improve lives through improving the well-being of families through high-quality, compassionate health care.

CORE VALUES

RESPECT We treat all persons with dignity and compassion

INTEGRITY We build trust through honesty, word and deed

EXCELLENCE We use best practices to deliver exceptional quality care

AFFORDABILITY We manage resources to provide affordable healthcare

TEAMWORK We work together as a team in the interest of patient care

COMPREHENSIVE BENEFIT PACKAGE

• Competitive Compensation
• Health, Dental, Vision & Life Insurance
• Retirement Plans 403(B)- Company Match Contributions 
• Basic Life Insurance 
• Basic Life Insurance for your Spouse & Children
• Short & Long-Term Disability 
• Flexible Spending Account (FSA)
• Wellness Employee Assistance (EAP) 
• Travel Reimbursement
• Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected
• Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork. 
• Benefits start after 30 days 
• Fun & Energetic, Family-Based Environment 

JOB DESCRIPTION

The IT Support Specialist I will assist with providing first level technical support for inbound calls, ticketing system requests and assigned tasks. The IT Support Specialist will assist with troubleshooting a variety of software applications, hardware devices and IT systems. The position will also be responsible for inventory control and device maintenance.

DUTIES AND RESPONSIBILITIES

The IT Support Specialist is expected to provide technical support for the following:

SOFTWARE

• NextGen EHR / EPM / EDR
• Microsoft Office
• Microsoft Outlook
• Adobe Acrobat

HARDWARE

• Dell desktop and laptop computers
• HP laser printers, Epson inkjet printers and Zebra label writers
• Otech tablets and kiosks
• Fujitsu scanners
• Apple iOS devices
• FAX machines
• Cisco IP phones

WORK ENVIORNMENTS

• Clinical
• Call center
• Office

OTHER DUTIES

• Performs workstation set ups and relocations
• Performs inventory maintenance and organization
• Performs cable management
• Performs account management of IT systems
• Provides technical assistance for meetings and presentations
• Creates detailed documentation of work performed
• Performs non-routine assignments as needed

Requirements

PERFORMANCE STANDARDS:

Education, Certifications and/or Experience:

• Associates degree in an IT concentration
• Minimum two years’ of work experience in an IT environment
• IT certifications preferred
• Driver's License

KNOWLEDGE:

• Proficiency in computer hardware and software application concepts
• Familiarity with networking technologies
• Help desk and/or call center environment experience desired
• Must be able to work in a highly dynamic work environment
• Must be able to handle concurrent assignments
• Must be highly organized and have a high attention to detail
• Must have good verbal and written communication skills
• Must have good interpersonal skills and provide professional service
• Must be able to operate a motor vehicle

PHYSICAL REQUIREMENTS

• Ability to perform the essential functions of the position
• Ability to meet the attendance requirements of the position
• Ability to sit, stand, stoop and bend to perform job duties
• Ability to lift and move reasonably heavy equipment assisted and unassisted
• Ability to deliver excellent customer service

SCHEDULE: Monday to Friday, 8:00 am to 5:00 pm

• Required to work after hours and weekends as needed

Reports to: Director of IT Services

Salary: $18 - $21 an hour