Located in Manhattan, The New York Proton Center (NYPC) is one of the most unique and respected clinical partnerships in the world of proton therapy. The collaboration between Memorial Sloan Kettering Cancer Center, Montefiore Medical Center and Mount Sinai Health System brings state of the art proton therapy treatment to the patients of New York and the surrounding areas. The Consortium is managed by ProHEALTH Medical management, LLC.

Our team at NYPC is comprised of highly motivated, passionate, professional and engaged individuals working together as a dynamic team to deliver an exceptional level of patient care, providing the most advanced proton therapy technology. We offer our employees a competitive compensation and benefits package with flexibility for growth and career advancement.

If you meet the criteria and would like to be a part of our collaborative, innovative and patient focused team, please apply with a cover letter and copy of your resume, or CV, to the current opportunity listed below.

Position Summary:

As a Patient Coordinator, this person will be the first point of contact for New York Proton Center. This person will welcome patients and greet people who visit New York Proton Center. Additional responsibilities include maintaining patient schedules, confirming appointments, distributing correspondences, receiving and redirecting phone calls, monitoring staff and physician on-site availability, and other front desk responsibilities.

Duties and Responsibilities:

• Greet and welcome patients and visitors as they arrive at the center
• Direct patients and visitors to the appropriate person or office
• Answer, screen and forward incoming phone calls
• Check patients in and out and process co-payments, as appropriate
• Schedule and maintain patient appointments
• Confirm patient appointments scheduled for the following day
• Maintain and efficiently manage moderate call volumes
• Update center calendars and schedule meetings, as appropriate
• Accurately complete and input patient intake and satisfaction forms
• Verify, scan and record patient insurance information
• Communicate with patients about changes in their schedule or treatment time
• Comply with all New York Proton Center policies related to Privacy Rules established under the Health Information Privacy and Portability Act of 1996 (HIPAA)
• Perform other job-related duties, as assigned

Qualifications:

• High School graduate or equivalent
• Minimum of one-year medical office front desk experience, required
• Proficiency in Microsoft Office Suite
• Strong written and verbal communication skills
• Ability to multi-task
• Strong attention to detail

About the Area:

New York City is a major metropolitan city and is home to world-renowned cultural offerings. Outdoor attractions include a variety of parks and greenspaces including Central Park, the Brooklyn Botanical Gardens, the Bronx Zoo, and the High Line; multiple waterfronts on the island afford convenient access to scenic activities. Cultural activities abound in Broadway, Madison Square Garden, Lincoln Center, The Metropolitan Museum of Art, and the Museum of Modern Art, Iconic sites include the Statue of Liberty, Empire State Building, Rockefeller Center, Times Square, and the One World Trade Center; championship teams in every major league sport; shopping abounds in SoHo, Fifth Avenue, Chelsea Market, and the Fashion district; and culinary offerings are second to none. The New York Proton Center is well-located for city living and suburb living, with multiple suburbs located 25 minutes from the Center, home to some of the best public-school systems in the country. 

The salary range and/or hourly rate displayed is a determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. NYPC takes into consideration several factors in making compensation decisions including, but not limited to, skillset, experience and training, licensure and certifications, internal equity and other business and organizational needs.

The New York Proton Center (NYPC) strives to maintain a workplace that accepts and appreciates the differences among our employees. The company will not discriminate against any applicant or employee based on age, race, gender, color, religion, national origin, ancestry, disability, marital status, covered veteran status, sexual orientation, gender identity and/or expression, genetic information, status with respect to public assistance or any other characteristic protected by state, federal, or local law.