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Title: Patient Access Coordinator
Location: Lower East Side
Org Unit: Referrals
Work Days:
Exemption Status: Non-Exempt
Salary Range: $25.34 - $29.67
* As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Under direction, the Patient Access Coordinator is responsible for the intake and triage of calls with the goal of facilitating timely scheduling of patient visits and procedures
Job Responsibilities
* Fields telephone inquiries from patients and referring physician offices, helps patients to select the right physician to meet their needs, advises on insurance, payment and visit concerns.
* Responsible for making, confirming and cancelling appointments for both new and existing patients.
* Manages patient expectations for all scheduled appointments and provides information to patients regarding their visit.
* If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
* Develops relationships with referring physicians and prioritizes queues/lists for requests for appointments.
* If applicable, processes referral requests within the practice management system and contacts appropriate parties to schedule requested appointments.
* Adheres to scripts and protocols for handling various types of appointment requests. Exercises some independent judgment when dealing with patients and special requests.
* Verifies insurance coverage prior to the patient's appointment.
* Scans all related documentation into patient electronic medical records.
* Documents patient interactions and notes within the practice management system.
* If applicable, keeps abreast of new faculty members scheduling within scheduling system profiles.
* Provides suggestions and recommendations to improve workflows, communication and overall protocols.
* Participates in pilot programs.
* Under direction, may distribute work assignments staff.
* Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
Education
* High School Diploma
Experience
Approximately 2 years of related experience
Knowledge, Skills and Abilities
* Demonstrated strong communication and interpersonal skills; demonstrated ability to interact with multiple constituencies and exercise "people skills".
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work; Requires long periods of time on the phone in a sitting position
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
Full Time
$96k-119k (estimate)
04/20/2024
05/06/2024
mail.med.cornell.edu
New York, NY
100 - 200
The following is the career advancement route for Patient Access Coordinator positions, which can be used as a reference in future career path planning. As a Patient Access Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Coordinator. You can explore the career advancement for a Patient Access Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Patient Access Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Access Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Coordinator job description and responsibilities
A patient access representative needs to analyze and synthesize data for the patient so that a patient access representative can solve these problems.
01/19/2022: Sarasota, FL
They also need to maintain a positive attitude, especially with patients who need emotional support during challenging times.
02/24/2022: Fayetteville, AR
A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.
01/22/2022: Terre Haute, IN
They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.
04/13/2022: Anderson, IN
Patient care coordinators should have good analytical skills to be able to understand and then explain medical procedures and diagnoses to patients.
03/17/2022: Manchester, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Coordinator jobs
Greet patient upon arrival
01/21/2022: Philadelphia, PA
Earned promotion from Patient Access Representative for following superior performance and demonstrated ability to quickly learn and master complex concepts.
03/29/2022: Portsmouth, NH
Foster Other Relevant Skills and Qualities.
01/23/2022: Twin Falls, ID
Worked closely with physicians and nursing staff to maintain excellent patient care.
02/03/2022: Boise, ID
Send a Primary Care Provider Report, receive orders and make appropriate referrals.
03/23/2022: Passaic, NJ
Step 3: View the best colleges and universities for Patient Access Coordinator.