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Patient Care Coordinator

New York, NY | Full Time
Expired

Job Description

Job Summary

Amen Clinics are outpatient health care clinics that have been providing mental wellness strategies to patients of all ages since 1989. We offer patient-first experiences and customized solutions to an array of behavioral and psychiatric conditions. Amen Clinics employs an array of healthcare professionals across our nationwide locations, including: psychiatrists, integrative physicians, nutritionists, therapists and wellness coaches. These practitioners have diverse educational backgrounds and specialties and are skilled at treating patients in the least harmful, most effective means possible. We use all the tools available to us to help make brain health happen. We believe that a better brain always leads to a better life and that achieving our mission will help to prevent and alleviate suffering, not only for individuals, but also for generations of individuals.

 

Job Summary:

 

The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.

Essential Duties & Responsibilities

  • Greets, checks-in and checks-out patients
  • Handles new and existing patient inquiries
  • Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
  • Collects and posts patient payments
  • Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
  • Schedules, reschedules and cancels patient appointments
  • Provides support to their assigned doctor and assists other PCCs as needed
  • Provides supplement and nutraceutical information to patients and answers questions as needed
  • Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws

Qualifications, Knowledge, Skills & Abilities

Qualifications and Requirements:

  • High School Diploma and/ or GED required; Completed college coursework, Medical Assistant Certificate or Associate’s Degree preferred
  • A minimum of 2 years professional experience in a clinic or medical practice required  

Knowledge, Skills and Abilities:

  • Knowledge of general clinic or medical practice processes
  • Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
  • Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
  • Excellent organizational and time management skills
  • Ability to identify and resolve problems
  • Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
  • Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
  • Ability to maintain confidentiality of sensitive and protected patient information
  • Ability to work effectively as a team player and provide superior customer service to all staff and leadership 

Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent sitting for long periods of time
  • Frequent typing and viewing of computer screen
  • Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
  • Frequent hearing, listening and speaking by telephone and in person
  • Occasionally required to stand, walk, reach with hands and arms, stoop or bend
  • Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
Work Environment: 
  • The work environment described here are representative of those that an employee encounters white performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is indoors in temperature-controlled environment.
  • The noise level is usually moderate with occasional outbursts from patients during treatment. 

 

 

Skills for Patient Care Coordinator

The job skills required for Patient Care Coordinator include Patient Care, Health care, Customer Service, Confidentiality, Written Communication,and Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Care Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Care Coordinator. Select any job title you are interested in and start to search job requirements.

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Career Path for Patient Care Coordinator

The following is the career advancement route for Patient Care Coordinator positions, which can be used as a reference in future career path planning. As a Patient Care Coordinator, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Coordinator. You can explore the career advancement for a Patient Care Coordinator below and select your interested title to get hiring information.

How to Become a Patient Care Coordinator

If you are interested in becoming a Patient Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Coordinator for your reference.

Step 1 Understand the job description and responsibilities of a Patient Care Coordinator

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Step 2 Knowing the best tips for becoming a Patient Care Coordinator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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