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Company Overview:PoliteMail Software was launched in 2006 to measure Microsoft Outlook & Exchange mail messages. Focusing in on enterprise employee communications in 2012, the company has seen rapid growth, making the Inc.5000 list in 2018 and 2019, having 27% of the largest US employers as customers. PoliteMail made the Deloitte Fast 500 list in 2019 and is Great Place to Work-Certified.The company has an aggressive road map of new features, customer requests, and new product releases.Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for our Software-as-a-Service (SaaS) platform. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance to ensure a positive experience with our SaaS products. You will handle inquiries, troubleshoot issues, and strive to exceed customer expectations through effective communication and problem-solving skills. Responsibilities:
This entry level, Customer Service Representative position offers an exciting opportunity to be part of a dynamic team and make a meaningful impact on our customers' experience with our SaaS products. If you are passionate about providing exceptional customer service and thrive in a collaborative environment, we encourage you to apply.
Preferred Skills:
Intermediate knowledge of Microsoft Office Suite (Specifically Outlook) and O365
Bachelor’s degree (or equivalent experience)
Passionate self-starter with the ability to work independently, prioritize work, and coordinate multiple tasks.
Ability to perform in a dynamic and fast-paced environment.
Embraces and thrives in a culture of transparency, accountability, trust, and teamwork.
Benefits and Perks
Health Insurance
Dental Insurance
Vision Insurance
401k & Company Match
Generous PTO & Company Holidays
Quarterly Company events
Full Time
$52k-68k (estimate)
03/13/2024
06/05/2024
politemail.com
Greenland, NH
50 - 100
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Customer Support, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.