PetMedic Urgent Care Vet Clinic is looking to add an experienced Lead Client Service Representative to our team. We have a welcoming, positive work environment and a brand- new state of the art facility opening October 2023. We strive to offer prompt and quality care for our patients, as well as a positive and seamless experience for our clients.

We are also committed to our employees. One of our main goals is providing a better work/life balance by offering shorter shifts than an ER, no overnights, and a generous PTO package. We also aim to provide a warm and supportive team environment that makes you look forward to coming to work.

Key Responsibilities:

• Establish a positive and friendly environment.
• Train new CSRs
• Act as the counterpart to the Clinical Supervisor
• Fundamental knowledge of merchant services, carecredit, scratchpay, etc
• Greeting clients/patients, answering phones
• Inputting client information into the veterinary software, Communicate closely with staff
• Positively contributing to an exciting work environment and team culture
• Establish a positive and friendly environment
• Communicate closely with staff
• Client complaints
• CSR schedule and PTO approval
• CSR interview and hiring

Requirements:

• Minimum of 5 years client service experience
• Previous leadership experience
• Problem-solving and critical thinking skills
• Ability to handle complex and/or emotional situations
• Strong organizational skills, capable of multi-tasking, prioritizing
• Must be a people person who is kind and caring to all staff and clients

What else do we have to offer?

At Rarebreed, we provide employees in the veterinary profession with the best work experience by creating and fostering a great culture where you can thrive. We value you and offer a one-of-a-kind, flexible total compensation package that consists of the following:

• Competitive base compensation plus bonus incentive
• Competitive medical, dental, and vision insurance coverage

• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to ensure a healthy work/life balance
• Employee Referral Award Program
• Company-paid life insurance and short-term disability, voluntary life insurance available
• Medical and Dependent Care Flexible Spending Accounts

• IDEXX diagnostic fees for personal pets covered
• Personal pet care discounts
• Access to Employee Assistance Programs
• Continuing education time off and reimbursement
• Free monthly wellness meetings focusing on stress & anxiety reduction and mindfulness

Employment will require successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

rarebreedvet.com/careers/