If you have a passion for pets and enjoy helping people, this is your opportunity to make a difference. We are looking for individuals with excellent customer service skills and a willingness to learn about veterinary medicine.

At VCA, our highly talented team of veterinary professionals work together to manage a diverse and stimulating case load.

Self-starters and critical thinkers succeed here, as do those who employ teamwork to achieve the best results.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including : greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining cost of services, including processing payments.
• Recommending, selecting, and obtaining products and services.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (, heartworm prevention, housebreaking, and flea & tick control).

The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members.

If you are a current VCA associate, you will need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Last updated : 2024-02-26