102 Customer Success Manager (CSM) Jobs in Austin, TX
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Phunware is Hiring a Customer Success Manager (CSM) Near Austin, TX
Since our founding in 2009, we’ve relentlessly worked toward a vision of a future powered by Phunware. We spend our days obsessing over how best to design, build, launch, promote and support branded apps that engage, compel and delight the world’s most discerning audiences. For over a decade, we’ve helped Fortune 5000 businesses throughout the mobile app lifecycle with data-backed decisions at every step.
If you share our passion for innovative mobile app experiences and dream of a world empowered by seamless, one-to-one interactions, we want to hear from you. Get in touch with us today—our Phamily always has room for one more!
Job Summary:
The Customer Success Manager (CSM) is responsible for retaining accounts, optimizing and growing revenues within existing accounts, and ensuring customer satisfaction. The CSM serves as a consultant and the primary point-of-contact whose key performance criteria is successful retention of assigned accounts ultimately resulting in thorough and quality service for external customers, team members and business managers. Our ideal candidate is technically savvy and able to think strategically while managing the customer relationship.
The CSM is also responsible for developing and maintaining relationships with key stakeholders within assigned accounts and identifying and closing revenue expansion opportunities.
What You’ll Do:
- Build and manage relationships with key stakeholders within assigned customer organizations
- Establish trust and rapport with customer leadership and operational managers
- Guide customers during engagement planning by way of best practices
- Develop and deliver quarterly business reviews to customers
- Understand client wants/needs and work with internal teams to suggest, design and deliver product enhancements and solutions
- Participate in internal planning and strategy sessions
- Ensure overall customer satisfaction of both new and existing customers
- Monitor customer utilization and develop strategies to increase usage and adoption of Phunware solutions by customers and end users within each account
- Analyze analytic data and strategize future opportunities for customers
- Drive revenue retention and growth within assigned accounts through consistent connection and strategic guidance
- Support the sales team in business development opportunities within assigned accounts
- 2 years of Account Management or Customer Success experience
- Strong analytical, organizational and interpersonal skills
- Ability to quickly build trust with individuals internally and externally
- Self-motivated with a strong sense of accountability
- Independent thinker, able to formulate a course of action based on direction
- Strong verbal and written communication skills
- Effective presentation and negotiation skills
- Ability to develop long-term strategic and executive level relationships
- Willingness to travel as necessary (up to 10%)
- Bachelor's Degree in Business, Marketing or equivalent
Desirable:
- 3 years experience in software technology and/or digital strategy – ideally in the mobile space
- Familiar with Atlassian core products such as Jira and Confluence
Compensation and Benefits:
- Fun, casual, fast-paced work environment filled with talented colleagues
- Competitive salary
- Restricted Stock Units
- Flexible paid time off
- Full range of benefits, including 401(k) and medical, dental and vision coverage
Candidates for this position must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Everything You Need to Succeed on Mobile — Transforming Digital Human Experience
Phunware, Inc. (NASDAQ: PHUN), is the pioneer of Multiscreen-as-a-Service (MaaS), an award-winning, fully integrated enterprise cloud platform for mobile that provides companies the products, solutions, data and services necessary to engage, manage and monetize their mobile application portfolios and audiences globally at scale. Phunware’s Software Development Kits (SDKs) include location-based services, mobile engagement, content management, messaging, advertising, loyalty (PhunCoin & Phun) and analytics, as well as a mobile application framework of pre-integrated iOS and Android software modules for building in-house or channel-based mobile application and vertical solutions. Phunware helps the world’s most respected brands create category-defining mobile experiences, with more than one billion active devices touching its platform each month.
Job Summary
Full Time
IT Outsourcing & Consulting
$94k-131k (estimate)
09/10/2022
01/13/2023
phunware.com
NEWPORT BEACH, CA
100 - 200
2009
Public
ANDREW SOLTAN
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Phunware
Phunware is a cloud-based platform that enables brands to engage, manage and monetize their users via mobile applications.
The following is the career advancement route for Customer Success Manager (CSM) positions, which can be used as a reference in future career path planning. As a Customer Success Manager (CSM), it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager (CSM). You can explore the career advancement for a Customer Success Manager (CSM) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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